In Clinic Visit Facilitator-Pediatric Clinic

Fairview Health Services•Minneapolis, MN

36d•Onsite

About The Position

Fairview has an immediate opening for an In Clinic Visit Facilitator to join its Pediatric Care team at the Riverside Clinic in Minneapolis, Minnesota. This is a 1.0 FTE position, or 80 hours per two-week pay period, and is benefits eligible. The clinic operates Monday through Thursday from 7:00 AM to 6:00 PM and Friday from 7:00 AM to 5:00 PM. The facilitator supports in-person clinic visits, communicates with patients before appointments, and helps guide them through the care experience. The role gathers pertinent medical information and documents it in patients’ medical records, prepares and stocks exam rooms, ensures equipment and supplies are available, and assists with tasks that support team effectiveness and efficiency. The facilitator may also help schedule and coordinate appointments, prepare schedules, and complete other assigned duties.

Requirements

At least 1 year of customer service experience.
Proficiency with technology, including computer hardware and programs and smart devices such as phones or tablets.

Nice To Haves

Current nursing, medical, social work, psychology, or pharmacy student.
Successful completion of a Nursing Assistant, Emergency Medical Technician, or Health Unit Coordinator program.
Knowledge of medical terminology.
Experience with Epic Health Records.
Telephonic customer experience.
Previous experience working in a healthcare setting.

Responsibilities

Prepare patients for appointments, including communicating in advance as needed to ensure applicable medical records are collected, received, and available for the visit.
Assist with rooming patients for in-person visits by collecting and documenting the reason for the visit, patient-reported medication review, vitals using an automated vitals machine, and applicable health questionnaires.
Prepare exam rooms and stock supplies.
Support patients’ connection to the provider and serve as a resource to help ensure a positive patient/provider experience.
Complete visit wrap-up by ensuring patients receive the after-visit summary and understand follow-up recommendations; this may include helping schedule and coordinate follow-up appointments.
Communicate effectively with patients, providers, and other health professionals, both in person and using virtual technologies.
Assist with scheduling and coordinating appointments, preparing schedules, and other delegated duties as assigned.