Improvement Consultant Associate
About The Position
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Day (United States of America) Location 680 Lake Shore Drive Job Description The Associate Improvement Consultant, Patient and Family Experience promotes detection efforts and improvements aimed at enhancing quality and safety at Lurie Children’s. They will work collaboratively with all levels of leadership and a broad group of stakeholders to support achieving zero harm and continuous quality improvement for the organization. The Associate Improvement Consultant,Patient and Family Experience demonstrates knowledge in one or more of the following skillsets: clinical effectiveness and improvement (CEI), safety, and process improvement (PI).
Requirements
- Associate degree required. (Bachelors degree in a related field is a plus.)
- Minimum of 6 months of clinical, coordinator, or internship experience in a related field required.
- Foundational written, interpersonal, organizational, and problem-solving skills.
- Proficient in communicating and collaborating with medical staff and leadership.
- Proficiency with Microsoft applications: Excel, Word, and PowerPoint.
- Familiarity with data management including interpreting, comprehending, and summarizing statistical and medical data.
Nice To Haves
- Bachelors degree in a related field is a plus.
- Experience in safety or improvement training preferred.
- Experience with EMR, Epic specifically, is a plus.
Responsibilities
- Supports projects and analyses focused on the organization’s goals around quality, safety, and continuous improvement.
- Utilizes project planning tools and safety/improvement methodologies to facilitate project teams working toward zero harm and improved outcomes.
- Conducts benchmarking, evidence review and synthesis, manual observations, and chart reviews to support projects.
- Maintains ongoing data analysis/sharing, visual display and annotations of control charts, tests of change, evidence updates and support of control teams.
- Invests in relationships, training, and tools to build personal skillset and support professional growth.
- Promotes and leads a culture of safety and high reliability.
- Demonstrates a learning mindset and leads local learning; builds accountability and recognition.
- Performs job functions adhering to Core Values to provide the highest quality care and service to our patients, families, co-workers and others.
- Other duties as assigned.
Benefits
- For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
- Medical, dental and vision insurance
- Employer paid group term life and disability
- Employer contribution toward Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
- 403(b) with a 5% employer match
- Various voluntary benefits: Supplemental Life, AD&D and Disability Critical Illness, Accident and Hospital Indemnity coverage
- Tuition assistance
- Student loan servicing and support
- Adoption benefits
- Backup Childcare and Eldercare
- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
- Discount on services at Lurie Children’s facilities
- Discount purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
