Bus Improvement Consultant

Citizens•Johnston, RI

2d•Hybrid

About The Position

As a Business Improvement Consultant, you will lead initiatives ranging from targeted workflow optimization to enterprise‑wide process and organizational redesign. This role is well suited for a highly skilled, tech‑savvy Business Analyst who is comfortable leveraging modern digital tools, automation platforms, and emerging technologies, including AI‑enabled capabilities, to drive measurable business outcomes. You will proactively identify, assess, and prioritize opportunities to improve operational efficiency while enhancing both customer and colleague experiences. A core focus of this role is recognizing processes that are strong candidates for redesign, automation, or intelligent augmentation, and partnering with stakeholders to evaluate feasibility, risk, and value. You will act as a strategic bridge between business teams and technology delivery.

Requirements

Demonstrated experience with process improvement methodologies such as Lean, Six Sigma, Business Process Management, Theory of Constraints, or similar frameworks.
Strong understanding of workflow platforms, automation tools, and modern enterprise technologies. Familiarity with AI‑enabled tools, intelligent automation concepts, or emerging technology trends is highly desired.
Experience within financial services across multiple business domains, such as consumer, commercial, or operations, as well as process areas including payments, credit, loan servicing, or back‑office operations.
Hands‑on familiarity with the full lifecycle of automation initiatives, from opportunity identification and assessment through design, deployment, and performance monitoring.
Proven ability to create high‑quality process documentation, business requirements, functional specifications, and user stories to support complex improvement initiatives.

Nice To Haves

Previous experience supporting or managing Robotic Process Automation or intelligent workflow initiatives.
Strong analytical and problem‑solving skills, with the ability to evaluate solution feasibility, risk, and value.
Excellent communication and organizational skills, with the ability to convey complex concepts clearly and concisely.
Naturally curious and forward‑thinking, with interest in exploring new tools, AI capabilities, and emerging technologies to solve business problems.
Ability to collaborate effectively across diverse teams and influence senior leaders.
Strong delivery and execution skills, including prioritization, risk management, and project planning.
Familiarity with tools such as JIRA, Visio or Lucid, and Confluence is preferred.
Experience working in Agile or hybrid delivery environments is a plus.

Responsibilities

Lead and manage a large pipeline of automation and process improvement initiatives from discovery through delivery and stabilization.
Identify opportunities to apply automation, workflow technologies, and AI‑enabled solutions to improve efficiency, scalability, and accuracy.
Promote a culture of continuous improvement by driving process redesign and holistic automation initiatives with clear business impact.
Collaborate closely with cross‑functional partners, including Operations, Technology, and Risk, to ensure alignment, transparency, and effective execution.
Build and maintain strong relationships with senior business and operations leaders, and facilitate collaboration across SMEs, analysts, technical teams, and executive stakeholders.
Lead requirements gathering, process mapping, and solution design sessions to support automation and technology‑enabled improvements.
Translate complex business needs into clear, well‑structured documentation such as process flows, business requirements, and user stories.