Billing Process Improvement Consultant

Recruit Staff Hire • New Orleans, LA

1d

About The Position

We are seeking a temporary Billing Process Improvement Consultant to support the S&WBNO in reviewing and improving customer account and billing processes. This role will focus on workflows impacted by smart meter implementation, with an emphasis on billing accuracy, issue detection, customer communication, and practical process documentation. This is a strong opportunity for someone with consulting, operations, process improvement, or utility billing experience who can assess current practices, identify gaps, and turn recommendations into clear, usable procedures.

Requirements

• Prior consulting, process improvement, operations analysis, or business process documentation experience.
• Experience reviewing workflows, identifying gaps, and recommending practical improvements.
• Strong written communication skills with the ability to create clear process documentation.
• Ability to work independently, ask thoughtful questions, and organize information from multiple stakeholders.
• Comfortable working in a utility, public-sector, billing, customer service, or account management environment.
• Strong attention to detail and ability to understand how process changes impact customers, billing, and internal teams.

Nice To Haves

• Experience with smart meters, utility billing, customer account systems, or municipal operations is a plus.

Responsibilities

• Review current customer account and billing workflows, particularly those impacted by smart meter usage and related data.
• Identify gaps, inefficiencies, or breakdowns that may affect billing accuracy, issue resolution, and customer communication.
• Work with internal teams to understand existing processes, pain points, and operational needs.
• Recommend practical process improvements to help strengthen billing accuracy and account management.
• Develop clear documentation, workflows, and recommendations that can be used by staff moving forward.
• Help design processes for detecting billing issues earlier and improving communication with customers.
• Translate complex operational issues into organized, actionable next steps for leadership and staff.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed