Process Improvement Consultant

Guild Mortgage•,

1d•Hybrid

About The Position

The Process Improvement Consultant is responsible for identifying, developing, and implementing strategies to improve organizational processes, enhance efficiency, optimize costs, and increase overall effectiveness. This role involves generating innovative ideas, working collaboratively across departments to define integrated solutions, and creating metrics to evaluate the return on investment (ROI) for proposed process improvements. Additionally, the individual will perform business analysis duties to gather, analyze, and document business requirements and support the development of solutions that meet business needs. The BPI Consultant will also leverage project management skills to ensure the successful execution of process improvement initiatives.

Requirements

Bachelors Degree directly related to the position or equivalent, required in business, Engineering, or a related field.
Minimum five years experience in process improvement, business analysis or related role, with at least 2 years experience in impactful process improvement.
Ability to organize and manage multiple priorities simultaneously.
Excellent interpersonal communication skills required.
Innovative and creative thinker.
Proactive and self-motivated.
Strong analytical and problem-solving skills.
Ability to interact and communicate effectively at all levels, from executive leadership to line-level personnel performing specific job functions.
Ability to work collaboratively with cross-functional teams and organize multiple teams work to achieve common objectives.
Proficiency in process mapping and analysis tools.
Experience with metrics and ROI analysis.
Knowledge of industry best practices, preferably in the mortgage industry and continuous improvement methodologies (e.g., Lean, Six Sigma).
Experience in gathering and documenting business requirements.
Proficiency in data analysis tools and techniques.
Project management skills, including planning, execution, and monitoring.
Change management skills, including effective communications across multiple audience levels.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person.
Integrity - Do and say what's right.
Respect - Treat others with dignity.
Collaboration - Listen and work together.
Learning - Seek knowledge and strive for improvement.
Excellence – Deliver the unexpected.
Mobility in an office, and may occasionally meet with customers or business partners outside of the office.
Ability to operate standard office equipment and keyboards.
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.

Nice To Haves

Masters Degree directly related to the position or equivalent, preferred.
PMP or equivalent desired, but not required.

Responsibilities

Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
Develop detailed process maps and documentation to support analysis.
Identify and develop new ideas for process improvement by analyzing current processes, gathering feedback from stakeholders, and conducting research on industry best practices.
Challenge status quo thinking to see opportunities for substantial advancement where possible, instead of incremental change.
Work closely with various departments and teams to understand their needs, gather input, and build consensus on process improvement initiatives.
Develop and execute action plans for implementing process improvements.
Ensure that changes are effectively communicated and adopted across the organization.
Create and maintain metrics to measure the adoption, effectiveness and ROI of process improvement initiatives.
Provide regular reports and updates to management on progress and outcomes.
Gather, analyze, and document business requirements from stakeholders to support the development of solutions that meet business needs.
Collaborate with Information Technology and other departments to develop and implement solutions that align with business requirements and improve processes.
Maintain awareness of existing technology capabilities and emerging technologies and actively pursue opportunities to employ technology to increase efficiency and lower costs.
Perform data analysis to support decision-making and identify trends, patterns, and insights that can inform process improvement initiatives.
Foster a culture of continuous improvement by encouraging employees at all levels to contribute ideas and participate in process improvement efforts.
Maintain awareness of technology solutions, third-party services and mortgage industry trends among peers that might be advantageously applied as new opportunities emerge.
Provide training and support to employees on new processes and improvements.
Develop training materials and resources as needed.
Utilize project management skills to plan, execute, and monitor process improvement projects.
Ensure projects are completed on time, within scope, and within budget.
Develop and implement change management strategies to ensure smooth transitions and adoption of new processes across the organization.