Import Coordinator - Air
Forward Air Services•Chicago, IL
•Onsite
About The Position
The Import Coordinator - Air supports international air import operations by coordinating shipment activities from arrival through final delivery. The role assists with documentation processing, shipment tracking, and coordination with carriers, brokers, and delivery partners, supporting timely clearance and delivery while ensuring data accuracy and compliance.
Requirements
- High School Diploma or GED equivalent required.
- Prior experience in logistics, transportation, or related operations roles.
- Experience with CargoWise or similar TMS/forwarding tools, or demonstrated ability to learn systems quickly.
- Strong organizational and communication skills.
- Strong attention to detail and time-management skills.
- Ability to follow defined procedures and meet deadlines.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Proficiency with common office technologies, including Windows PCs, Microsoft O365, and web conferencing tools.
- Comfort commuting to and working in a 100% on-site setting, with travel for related meetings or events.
Nice To Haves
- Undergraduate degree in logistics, supply chain, business, or a related field.
- Basic understanding of air import processes and international shipping.
Responsibilities
- Assist with coordinating air import shipments from pre-arrival through final delivery.
- Process and review import documentation such as arrival notices, commercial invoices, and shipping documents.
- Enter and maintain accurate shipment data in CargoWise and other systems.
- Track shipment arrivals, customs clearance status, and delivery milestones.
- Communicate with airlines, customs brokers, trucking providers, warehouses, and internal teams.
- Follow U.S. import compliance requirements and internal operating procedures.
- Identify documentation issues or clearance delays and escalate as needed.
- Support duty, fee, and charge validation for billing accuracy.
- Respond to customer inquiries related to shipment status and delivery.
- Maintain accurate and organized shipment records.
- Assist with coverage during peak volume periods.
- Perform all other duties as assigned to meet evolving business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
