Import Coordinator - Air

Forward Air•United States,

3d•Onsite

About The Position

The Import Coordinator - Air supports international air import operations, coordinating shipment activities from arrival through final delivery. The role assists with documentation processing, shipment tracking, and coordination with carriers, brokers, and delivery partners to support timely customs clearance and delivery while maintaining data accuracy and compliance. This position is performed in a 100% on-site setting and includes travel for related meetings or events.

Requirements

High school diploma or GED equivalent required.
Prior experience in logistics, transportation, or related operations roles.
Experience with CargoWise or similar transportation management or forwarding tools, or demonstrated ability to learn systems quickly.
Strong organizational and communication skills.
Strong attention to detail and time-management skills.
Ability to follow defined procedures and meet deadlines.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Proficiency with common office technologies, including Windows PCs and Microsoft O365 applications such as Outlook, Word, Excel, and PowerPoint, as well as web conferencing tools such as Teams, Zoom, or Webex.
Comfort commuting to and working in a 100% on-site setting, with travel for related meetings or events.

Nice To Haves

Undergraduate degree in logistics, supply chain, business, or a related field.
Basic understanding of air import processes and international shipping.

Responsibilities

Assist with coordinating air import shipments from pre-arrival through final delivery.
Process and review import documentation, including arrival notices, commercial invoices, and shipping documents.
Enter and maintain accurate shipment data in CargoWise and other systems.
Track shipment arrivals, customs clearance status, and delivery milestones.
Communicate with airlines, customs brokers, trucking providers, warehouses, and internal teams.
Follow U.S. import compliance requirements and internal operating procedures.
Identify documentation issues or clearance delays and escalate them as needed.
Support duty, fee, and charge validation for billing accuracy.
Respond to customer inquiries related to shipment status and delivery.
Maintain accurate and organized shipment records.
Assist with coverage during peak volume periods.
Perform other duties as assigned to meet evolving business needs.