Sr Implementation Specialist II- Flight Planning

ForeFlight•Austin, TX

19d•$122,000 - $150,000

About The Position

Jeppesen ForeFlight is seeking an Implementation Specialist to support Flight Planning implementation and migration programs. Reporting to the Senior Manager, Professional Services Implementation & Deployment, this role owns end-to-end migrations and onboarding for Commercial, Military, and Business/General Aviation customers moving from legacy flight-planning platforms to Jeppesen ForeFlight’s next-generation system, as well as new customer implementations across service tiers. The specialist configures customer environments, coordinates testing and validation, and trains customers from post-signature through go-live and into active operations while managing multiple concurrent projects. The role serves as the technical point of contact for customer implementations, from onboarding through production go-live and handoff to support. It combines application configuration, customer guidance and training, project-status management, troubleshooting, and coordination with internal teams. The specialist may travel to customer sites as needed.

Requirements

3+ years of relevant experience in flight-planning or dispatch software implementation, customer onboarding, or a related customer-facing technical role.
Strong technical aptitude and comfort learning and configuring flight-planning or dispatch software without a traditional software engineering background.
Hands-on experience configuring software applications.
Experience diagnosing flight-plan output issues and troubleshooting data authored by upstream flight-planning vendors.
Willingness to learn and apply AI-powered tools to accelerate implementation work, including triaging log files and diagnostic evidence and drafting first-pass responses across concurrent customer threads.
Excellent written and verbal communication skills, including comfort presenting to and training customers.
Strong critical-thinking and troubleshooting skills.
Ability to manage multiple concurrent projects and prioritize independently.

Nice To Haves

Prior hands-on experience with AI tools.
Experience in airline operations, flight dispatch, or aviation technology.
Current or former pilot experience, or a dispatcher certificate or license from a regional governmental aviation authority.
Familiarity with software migrations.
Experience with system integrations and network concepts.
Ability to digitally track work for project efforts.
Proven ability to coordinate internally to convey customer requirements.
Comfort working across time zones with international customers.

Responsibilities

Own customer migrations from legacy flight-planning platforms and manage new customer implementations across service tiers, from initial assessment through production go-live and handoff to ongoing support.
Migrate applicable customer configuration data and operational parameters into the new platform, and define minimum output and reporting requirements with customers.
Configure customer-specific environments, including direct-connect integrations with third-party scheduling, departure control, maintenance, EFB, and post-flight analysis systems.
Coordinate cross-platform migration cases that overlap with active implementations, partnering with internal support teams on shared accounts.
Support migrations between related tracking and fleet-management products.
Triage reported issues to determine whether they require a software defect fix and release, a configuration change, or resolution of a third-party integration issue.
Own each implementation project from kickoff through go-live, independently managing timelines, milestones, risks, and deliverables.
Coordinate test-and-evaluation to production transitions, including customer validation testing.
Use AI-powered tools to accelerate configuration, documentation, and troubleshooting, and help the broader team adopt them.
Travel to customer sites on occasion as needed.
Present to and train customers on the products.