Implementation Specialist - Bilingual (Spanish) PST Timezone

Block•Bay Area, CA, United States of America, CA

10d•$32 - $63

About The Position

Global Seller Onboarding Specialists manage the final stages of the sales funnel, working with U.S. merchants to drive deals through activation and accelerate onboarding. They use deep product and industry knowledge to project-manage the onboarding stage, guide sellers through discovery and onboarding, and ensure sellers are appropriately scoped, educated, set up, and trained to use Square’s platform. They also document and track feature requests to inform future product roadmaps. This customer-facing role combines remote and occasional onsite interactions with merchants. The role aims to deliver an excellent onboarding experience, accelerate the sales cycle through specialized onboarding and training, develop efficiencies that shorten the onboarding stage, and support Square’s international expansion. Typical work includes virtual consultations and training, advising merchants on hardware, software, and operations, staff training, menu setup, hardware installation, account configuration, and other data-entry tasks.

Requirements

4–5+ years of experience in a customer-facing role; software implementation, support, sales/account management, or customer success experience is preferred.
Bachelor’s degree (BA/BS), preferably.
Must be bilingual in English and Spanish.
Must be located in the PST or MST time zone.
Previous project management experience.
Ability to manage multiple cross-functional initiatives simultaneously, with strong time management and excellent written and verbal communication skills.
Proven success delivering multiple complex projects in the technology industry while partnering with external and internal clients to achieve deliverables.
Ability to learn quickly as new products and organizational changes are released.
Positive attitude, sustained high performance, and willingness to uplift the team.
Bias for action, performance-driven approach, and confidence operating independently.
Ability to thrive amid ambiguity and work independently.

Nice To Haves

Experience in the POS, payments, or technology industries.
Experience with hardware installation and network configuration.

Responsibilities

Drive high-quality onboarding and implementation experiences for sellers, maintain accountability to go-live timelines, and accelerate deal velocity.
Build cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product to align on the seller journey, remove barriers, and deliver outcomes faster.
Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies.
Maintain expertise in Square’s platform, products, integrations, ecosystem, features, and releases.
Lead high-impact projects involving multiple merchants and competing priorities, allocating resources effectively and delivering on time.
Create and maintain training materials for internal teams and external partners.
Perform accurate data entry and migration for select sellers during onboarding.
Conduct remote merchant consultations and training, advising on hardware, software, and operations; provide staff training, menu building, and hardware installation guidance.
Occasionally work onsite with merchants, including providing training and installing hardware.
Configure customer accounts, optimize menu setup, and complete other onboarding data-entry tasks.
Document and track feature requests to inform future product roadmaps.