Participant Coordinator (Remote - PST Timezone)

TransPerfect • Los Angeles, CA

4d • Remote

About The Position

The Participant Coordinator supports participant outreach and scheduling in collaboration with onsite receptionists and the Project Manager. Responsibilities include sending appointment reminders, communicating schedule changes, responding to participant payment inquiries, and providing timely, friendly communication throughout the process. The role maintains accurate records and supports a positive participant experience. It is a full-time, fixed-term role scheduled Monday to Friday for eight hours per day, with an estimated project duration of two months and a possible extension based on project needs. The work location is remote in the PST time zone, and English (US) is needed.

Requirements

• English fluency with clear, natural speaking ability.
• Strong troubleshooting abilities and problem-solving skills.
• Ability to maintain accurate, detailed records.
• Ability to communicate effectively with participants in a friendly and professional manner.
• Ability to respond to participant payment inquiries and understand when and how to escalate them.
• Strong organizational skills and ability to stay on top of participant outreach and appointment reminders.
• Ability to communicate schedule changes and participant updates effectively to onsite receptionists and the Project Manager.
• Strong attention to detail and follow-through.
• Ability to manage multiple tasks and prioritize time-sensitive communications.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Support onsite receptionists with participant outreach and scheduling.
• Send timely reminders about scheduled appointments.
• Respond to participant payment inquiries with accurate information and escalate questions or issues when necessary.
• Communicate schedule changes, cancellations, and other participant-related updates to onsite receptionists and the Project Manager.
• Maintain accurate, up-to-date records of participant communications, appointment schedules, and relevant updates.
• Communicate with participants in a friendly, professional, and helpful manner.
• Monitor pending participant outreach and follow-ups to ensure timely communication.
• Identify and escalate scheduling issues, payment concerns, and other participant inquiries to appropriate team members.
• Support the coordination of daily participant appointments and help minimize scheduling disruptions.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed