Specialist, Training-Bilingual (Spanish)

Molina Healthcare•Long Beach, CA

About The Position

Provides support for Molina enterprise-wide employee training activities. Supports various training initiatives - provides assistance with scheduling, training deployment, enrollment, reporting, and system optimization. Evaluates training approaches, training feedback, and collaborates with business leaders to continuously improve enterprise training services and effectiveness.

Requirements

At least 1 year of experience in training, education, development, design, training technology, or a related field, or equivalent combination of relevant education and experience.
Training delivery experience.
Problem-solving skills, and ability to synthesize multiple opinions and feedback.
Proficient in database management and record keeping.
Organizational and time-management skills.
Ability to multi-task and meet project deadlines.
Attention to detail and self-proofing skills.
Relationship building skills.
Ability to work with minimal supervision.
Project management skills.
Verbal, written, active listening, and presentation skills.
Microsoft Office suite and applicable software programs proficiency.

Nice To Haves

Learning management system (LMS) software administration experience.
Salesforce experience

Responsibilities

Oversees the learning management system (LMS) and serves as the primary LMS administrator; supports training scheduling, deployment, class enrollment, reporting, and systems management and enhancements.
Provides training help desk support; troubleshoots and responds to training-related requests and questions, corrects systems problems, and follows up to ensure satisfactory resolution to learning systems-related issues in a timely manner.
Manages program logistics and coordination for all major enterprise training initiatives.
Maintains a library of training materials and resources for accurate tracking and recall.
Collects and generates metrics on training consumption to evaluate learning effectiveness and identify developmental opportunities.
Prepares training reports and analysis, including ad-hoc reports monthly to uncover areas for improvements and innovation.
Continuously seeks and supports new training approaches, practices and processes to improve the efficiency and efficacy of training services offered enterprise-wide.
Facilitates virtual training sessions.
Demonstrates a high level of customer service when assisting employees/leaders with LMS/training program questions and requests.