Specialist, Training-Bilingual (Spanish)

Molina Healthcare•Long Beach, CA

19h

About The Position

Provides support for Molina enterprise-wide employee training activities and initiatives, including scheduling, training deployment, enrollment, reporting, and system optimization. Evaluates training approaches and feedback and collaborates with business leaders to continuously improve enterprise training services and effectiveness. The role oversees the learning management system (LMS) as its primary administrator, coordinates major training initiatives, maintains training materials and resources, and analyzes training metrics and reports to identify opportunities for improvement. It also provides training help desk support, facilitates virtual training sessions, and assists employees and leaders with LMS and training-program questions and requests.

Requirements

At least 1 year of experience in training, education, development, design, training technology, or a related field, or an equivalent combination of relevant education and experience.
Training delivery experience.
Problem-solving skills and the ability to synthesize multiple opinions and feedback.
Proficiency in database management and record keeping.
Organizational and time-management skills.
Ability to multitask and meet project deadlines.
Attention to detail and self-proofing skills.
Relationship-building skills.
Ability to work with minimal supervision.
Project management skills.
Verbal, written, active listening, and presentation skills.
Proficiency with the Microsoft Office suite and applicable software programs.

Nice To Haves

Learning management system (LMS) software administration experience.
Salesforce experience.

Responsibilities

Oversee the learning management system (LMS) and serve as its primary administrator; support training scheduling, deployment, class enrollment, reporting, system management, and enhancements.
Provide training help desk support by troubleshooting and responding to training-related requests and questions, correcting system problems, and following up to ensure timely, satisfactory resolution of learning-system issues.
Manage logistics and coordination for major enterprise training initiatives.
Maintain a library of training materials and resources for accurate tracking and recall.
Collect and generate training-consumption metrics to evaluate learning effectiveness and identify development opportunities.
Prepare training reports and analyses, including monthly ad-hoc reports, to identify areas for improvement and innovation.
Seek and support new training approaches, practices, and processes to improve the efficiency and effectiveness of enterprise-wide training services.
Facilitate virtual training sessions.
Provide a high level of customer service to employees and leaders with LMS and training-program questions and requests.