Staffing Specialist - Bilingual Spanish

TrueBlue • Charlotte, NC

4d • Onsite

About The Position

The Staffing Specialist supports the Territory Manager with daily operations and sales generation, with a focus on improving the customer and associate experience. The role recruits, onboards, and places associates, matches them to assignments, and generates and fills customer orders while providing service to customers and associates.

The position handles customer orders, high-volume outreach to find qualified workers, associate dispatches, payroll processing, administrative requests, billing and payment matters, safety and screening compliance, and general branch upkeep. It also builds customer and associate relationships, supports sales and repeat business, resolves concerns, and may conduct job-site visits or transport associates to work locations.

The role is based in Charlotte, North Carolina. Work hours may require flexibility and evening and weekend availability. Candidates must have reliable transportation and a valid driver’s license. The position involves frequent standing, walking, sitting, talking, and hearing, and lifting or moving items weighing up to 10 pounds regularly, 25 pounds frequently, and over 50 pounds occasionally.

Requirements

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Basic knowledge of Microsoft Office, including Outlook and Teams.
• Customer service and/or sales experience.
• Business operations knowledge and strong problem-solving abilities.
• Ability to multitask and meet deadlines under pressure.
• Strong verbal and written communication skills.
• Punctuality and reliable attendance.
• Ability to interact effectively and build relationships with a diverse employee population.
• Positive attitude, empathy, and flexibility.
• Ability to read and interpret documents such as resumes and procedure manuals.
• Bilingual Spanish required.
• Reliable transportation.
• Valid driver’s license.
• Authorized to work in the United States on a full-time basis without employer sponsorship now or in the future.

Nice To Haves

• Prior experience in the staffing industry.

Responsibilities

• Become proficient with required operating systems.
• Take inbound orders from new and existing customers and enter them into the system.
• Make high-volume outbound calls and use work alert technology to find qualified workers for job orders.
• Use available tools and JobStack dispatches to match associates to open positions and confirm qualification alignment.
• Work with the Territory Manager on action plans to improve branch performance.
• Maintain branch order and cleanliness, including filing, record retention, and general appearance.
• Process associate payroll accurately and on time, ensure time is submitted and approved, and resolve disputed hours.
• Respond promptly and professionally to administrative and third-party requests, including unemployment claims, and manage workers’ compensation claims.
• Address customer billing and payment issues, including collections where appropriate.
• Promote safety and take proactive steps to ensure compliance, including required screenings.
• Respond to questions and concerns by phone, email, chat, or in person and work toward satisfactory resolution.
• Provide exceptional service to current and prospective customers and build lasting relationships.
• Proactively contact customers and associates to check satisfaction and respond urgently to their needs.
• Develop customer relationships through high-volume telephone contact.
• Upsell, generate repeat sales, quote prices within assigned parameters, resolve customer problems, escalate concerns, and introduce and support digital tools and platforms.
• Understand customer requests and dispatch associates who best fit the work, without discrimination and in accordance with protected-class guidelines.
• Conduct job-site visits and check-ins and provide an on-site presence when required.
• Provide exceptional service to current and prospective associates and build lasting relationships.
• Recruit associates and support onboarding, including I-9 verification, applicable screenings, and JobStack registration and use.
• Manage associates to support assignment success, attendance and reliability, and compliance with customer-specific requirements and PeopleReady guidelines.
• Drive a vehicle to transport associates to work locations or conduct customer site visits as needed.

Benefits

• Six paid holidays.
• One paid floating holiday.
• Up to 15 days of paid time off per year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Other programs and perks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED