Implementation Solutions Analyst

JPMorganChase • Plano, TX

3d

About The Position

As an Implementation Solutions Analyst at JPMorganChase, you will support the client onboarding process and help clients transition smoothly to the Chase banking platform. The role involves executing strategic initiatives and projects while following established procedures, performing routine and semi-routine work accurately, resolving routine queries, and escalating unusual situations. You will use data and technology to develop insights and inform decisions, while building skills in project management, client communication, and professional emotional intelligence. Working with experienced Vice Presidents in Client Onboarding, you will manage a queue of onboarding projects, follow project methodology and protocols to minimize risk, and contribute to improvements in service delivery and operational efficiency. This position is an entry point into the Client Onboarding organization, with opportunities for development within a diverse global team. Employer immigration sponsorship is not available for this role.

Requirements

• Demonstrated ability to use critical thinking to resolve routine queries and escalate unusual situations.
• Experience using influence and persuasion to establish credibility and trust in a professional setting.
• Emotional intelligence skills, including recognizing, understanding, and managing emotions in professional interactions.
• Beginning proficiency in data and technology literacy, and willingness to learn about new and emerging technologies that affect business.
• Strong personal and team organizational skills to meet deadlines in a fast-paced environment.
• Strong time-management skills and attention to detail.
• Proactive and intrinsically motivated.
• Flexibility in a dynamic work environment.
• Excellent written and verbal communication skills, with the ability to adapt communication to different audiences.
• Skills in digital innovation, adoption, and literacy, including APIs, transmission, and coding.

Nice To Haves

• Presentation skills for clearly communicating onboarding procedures and updates to clients and stakeholders.
• Experience overseeing project management activities to support timely and successful client onboarding.
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Responsibilities

• Apply critical thinking to resolve routine queries and escalate unusual situations in the onboarding process.
• Analyze and interpret data to provide insights that inform decisions.
• Use influence and persuasion to establish credibility and trust during client onboarding.
• Recognize, understand, and manage emotions in professional interactions with clients and team members.
• Develop onboarding project management skills under the guidance of experienced Vice Presidents in Client Onboarding.
• Explore enhancements to service delivery and project support processes.
• Manage a queue of projects and follow project methodologies and protocols to minimize risk.
• Improve project support processes and optimize efficiencies.
• Use creative problem-solving and sound decision-making to deliver business-driven results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed