Implementation Project Manager

The Implementation Project Manager is responsible for assisting in the management of customer implementations of Bottomline's Paymode-X solution. They work closely with various stakeholders, including Payers, Vendors, financial partners, and internal teams, to ensure a smooth and successful client onboarding experience. The Project Manager serves as the primary point of contact for customers during the onboarding and implementation phase, and they are responsible for planning, executing, and completing projects while minimizing time to go-live. They also promote best practices, address issues, and prioritize activities to ensure the successful execution of multiple projects simultaneously.

• Responsible for assisting in the management of customer implementations of Bottomline's Paymode-X solution
• Works closely with Payers, Vendors, and financial partners
• Coordinates with internal Sales, Enrollment, Development, QA, and Hosted Services groups for a smooth client onboarding experience
• Ensures the success of the client experience during onboarding to the Paymode-X platform
• Plans, executes, and completes projects while minimizing time to go-live
• Serves as the customer's primary point of contact during onboarding and implementation
• Builds relationships with channel partners and customers to meet all customer requests and deliver an exceptional client experience
• Communicates project status with key stakeholders using comprehensive project timelines, agendas, and meeting notes
• Utilizes best practices for project management and implementation
• Promotes and guides Bottomline and Payer best practices while considering/addressing the Payer's business goals
• Coordinates work assignments with the bank channel, customers, and internal teams
• Establishes and balances priorities and activities between multiple projects
• Troubleshoots and tracks project issues, communicating with customers and escalating if required
• Proactively addresses issues while minimizing impact to the overall project timeline

• Experience in project management and customer implementations
• Familiarity with Bottomline's Paymode-X solution
• Ability to coordinate and manage critical path milestones in project plans
• Strong communication and relationship-building skills
• Knowledge of project management best practices
• Ability to troubleshoot and address project issues
• Proactive problem-solving skills
• Ability to balance priorities and activities in multiple projects simultaneously

• Fulfilling and flexible, hybrid work-life balance
• Collaboration and knowledge sharing across multidisciplinary teams
• Opportunity to meet virtually with colleagues across time zones
• Positive and passionate culture
• Opportunity to work with and for each other in a drive to delight customers
• Encouragement to be brave, curious, and drive to closure
• Opportunity to build a #LifeAtBottomline
• Exposure to internal Sales, Enrollment, Development, QA, and Hosted Services groups
• Opportunity to build relationships with channel partners and customers
• Utilization of comprehensive project timelines, agendas, and meeting notes
• Promotion and guidance of Bottomline and Payer best practices
• Coordination of work assignments with bank channel, customers, and internal teams
• Troubleshooting and tracking of project issues
• Proactive issue resolution to minimize impact on project timeline
• Documentation of project deliverables and handoff to Customer Support
• Gathering and communication of customer requirements with internal teams and external vendors, banks, and financial institutions
• Opportunity to work with banking applications and knowledge of various payment methods
• Skilled in client-facing communication and customer presentation
• Excellent analytical and problem-solving skills
• Competence in leading projects, building effective project teams, negotiating win-wins, issue and conflict resolution, and effective decision making
• Customer service orientation and demonstration of teamwork, collaboration, adaptability, and initiative
• Technical proficiency in MS Office, MS SharePoint, JIRA
• Equal opportunity employer with an inclusive and open environment