Customer Support Specialist

We are looking for a Customer Support Specialist to join our team in Portsmouth, NH. As a member of our Paymode-X Customer Support Team, you will be responsible for delivering comprehensive and high-quality support to Bottomline customers. This includes addressing complex issues, answering questions, and managing projects. We are seeking someone with outstanding customer service skills, a passion for problem-solving, and a strong technical aptitude. You will play a crucial role in ensuring a positive customer experience and maintaining customer satisfaction.

• Hold total accountability for a positive customer experience
• Achieve and maintain proficiency with the capabilities of Bottomline's software as a service applications, as well as corresponding system and software changes
• Answer an average of 30-50 inbound support calls and 20 emails per day
• Consistently available to receive incoming calls (at desk and logged into phone system)
• Manage and maintain timelines for issue resolution
• Ability to develop and maintain customer relationships
• Document software defects and work with internal departments to escalate or resolve
• Document call transactions, processes, and methodologies used to diagnose and resolve issues

• Hold total accountability for a positive customer experience
• Achieve and maintain proficiency with the capabilities of Bottomline's software as a service applications, as well as corresponding system and software changes
• Answer an average of 30-50 inbound support calls and 20 emails per day
• Consistently available to receive incoming calls (at desk and logged into phone system)
• Manage and maintain timelines for issue resolution
• Ability to develop and maintain customer relationships
• Document software defects and work with internal departments to escalate or resolve
• Document call transactions, processes, and methodologies used to diagnose and resolve issues

• Strong customer service and communication skills
• Ability to effectively multi-task in a high-paced environment and balance multiple priorities
• A solid understanding of basic computer functions and ability to teach/train users
• Experience supporting software as a service
• Strong oral and written communication skills
• Excellent organizational, problem-solving, and communication skills
• Desire to be a team player, resourceful, and flexible
• Opportunity for career growth and development
• Inclusive and open work environment
• Equal opportunity employer