Implementation Delivery Consultant

Poka•Atlanta, GA

4d•Hybrid

About The Position

At Poka, the Implementation Delivery Consultant guides new customers from kickoff through confident adoption of Poka’s connected worker platform. The role turns signed contracts into frontline teams that use the platform in their daily work, coordinating implementations, running workshops, and training audiences ranging from operators and supervisors to plant managers. Training and onboarding take place remotely and onsite at manufacturing and industrial sites across the region. The consultant is part of Poka’s North America team and works closely with Sales, Customer Success, and Product, with travel expected around 25% of the time. The consultant serves as the primary onboarding contact, aligns customer expectations with measurable outcomes, and helps define project scope, use cases, and business KPIs. They deliver tailored virtual and onsite training, support trials and existing customers, and contribute to improving onboarding through greater scalability, automation, and standardization. AI is used in day-to-day work to create training content, prepare workshops, summarize customer sessions, and track progress. The position is intended for someone with customer-facing workshop or training experience, strong project management and communication skills, and an adaptable, hands-on approach. Manufacturing, industrial operations, or SaaS experience is advantageous. Candidates should be based in the US East or Central, with the Atlanta area preferred, be willing to travel around 25% of the time, and be fluent in English and Spanish. Poka describes its environment as a growth-stage company with the backing of IFS, a global yet close-knit team, and opportunities for professional growth. Work arrangements depend on location: employees living within specified distances of the Québec City or Montréal offices must work onsite two days per week; those outside those radiuses are fully remote. A flexible schedule is offered.

Requirements

Strong project management and organizational skills, with a customer-first approach and critical problem-solving mindset.
2–3 years of customer-facing experience facilitating workshops or delivering training in a professional setting.
Excellent communication and interpersonal skills, with the ability to work with shop-floor teams and senior stakeholders.
A curious, hands-on approach to AI, including comfort using it in daily workflows and interest in finding ways it can help customers learn faster.
Ability to adapt in a fast-changing environment and work independently across global teams.
Based in the US East or Central (Atlanta area preferred) and willing to travel around 25% of the time.
Fluency in English and Spanish.

Nice To Haves

Experience in manufacturing, industrial operations, and/or SaaS in an onboarding, implementation, or consulting-style role.
Familiarity with Lean and TPM principles.
Green Belt certification.

Responsibilities

Act as the primary point of contact during onboarding and align customer expectations with clear, measurable outcomes.
Work with customers to define project scope, use cases, and KPIs that drive business results.
Facilitate virtual and onsite training sessions and onboarding workshops tailored to each site, shift pattern, and audience.
Partner with Sales, Customer Success, and Product to provide a seamless customer journey from handover to long-term value.
Use AI to build training content, prepare workshops, summarize customer sessions, and track progress.
Help evolve Poka’s onboarding methodology through increased scalability, automation, and standardization.
Support prospects during Poka trials and deliver refresher or advanced training for existing customers.

Benefits

Generous vacation policy, additional paid days, and a charity day.
Flexible schedule.
Group insurance from day one, including dental, medication, disability, and travel coverage, with employer contributions.
Access to telemedicine and an Employee Assistance Program (EAP).
Retirement savings plan with employer contributions.
MacBook Pro and a $500 home office allowance upon hiring.
Annual learning and development budget.
Employee referral program for successful hires.
Snacks and beverages available in offices.
Hybrid work for employees within specified radiuses of the Québec City or Montréal offices; fully remote work for employees outside those radiuses.