Implementation Delivery Consultant

Poka EN • Atlanta, GA

5d • Remote

About The Position

At Poka, an Implementation Delivery Consultant guides new customers from kickoff through confident adoption, helping turn signed contracts into frontline teams that use Poka every shift. The role coordinates implementations, leads workshops, and trains operators, supervisors, and plant managers remotely and onsite at manufacturing and industrial sites across the region. It is part of Poka’s growing North America team and works closely with Sales, Customer Success, and Product, with travel expected around 25% of the time.

The consultant is the primary onboarding contact for customers, aligning expectations and defining project scope, use cases, and measurable KPIs. The role delivers tailored virtual and onsite training, supports customer trials and additional training for existing customers, and helps improve onboarding through scalability, automation, and standardization. AI is used in day-to-day work such as preparing training content and workshops, summarizing customer sessions, and tracking progress.

Poka describes itself as a fast-growing part of the IFS family, supporting global industrial customers. The role offers a growth-stage environment with a global team and opportunities to grow as the North America team expands. The posting describes a hybrid policy for employees living near the Québec City or Montréal offices and 100% remote work for employees outside those specified radiuses. It also notes that certain benefits are available only to employees in Canada.

Requirements

• Strong project management and organizational skills.
• A customer-first approach and critical problem-solving mindset.
• 2–3 years of customer-facing experience facilitating workshops or delivering training in a professional setting.
• Excellent communication and interpersonal skills, with the ability to work with shop-floor teams and senior stakeholders.
• A curious, hands-on approach to AI, including comfort using it in daily workflows and interest in helping customers learn faster.
• Ability to adapt in a fast-changing environment and work independently across global teams.
• Based in the US East or Central; the Atlanta area is preferred.
• Willingness to travel around 25% of the time.
• Fluency in English and Spanish.

Nice To Haves

• Experience in manufacturing, industrial operations, and/or SaaS, in an onboarding, implementation, or consulting-style role.
• Familiarity with Lean and TPM principles.
• Green Belt certification.

Responsibilities

• Serve as the primary point of contact during customer onboarding, aligning expectations with clear, measurable outcomes.
• Work with customers to define project scope, use cases, and KPIs that drive business results.
• Facilitate virtual and onsite training sessions and onboarding workshops tailored to each site, shift pattern, and audience.
• Partner with Sales, Customer Success, and Product to support a seamless customer journey from handover to long-term value.
• Use AI to build training content, prepare workshops, summarize customer sessions, and track progress.
• Help evolve Poka’s onboarding methodology, including scalability, automation, and standardization.
• Support prospects during their Poka trial.
• Deliver refresher or advanced training for existing customers.
• Travel to manufacturing and industrial sites across the region, around 25% of the time.

Benefits

• Generous vacation policy, additional paid days, and a charity day.
• Flexible schedule allowing employees to adapt their work hours.
• Group insurance from day one, including dental, medication, disability, and travel coverage, with employer contributions; access to telemedicine and an Employee Assistance Program (EAP).
• Retirement savings plan with employer contributions.
• MacBook Pro and a $500 home office allowance upon hiring.
• Annual learning and development budget, with tools and opportunities for career progression.
• Employee referral program for successful hires.
• Snacks, fresh fruit, pastries, coffee, and tea available in offices.
• Hybrid work policy for employees within specified radiuses of the Québec City or Montréal offices; 100% remote work for employees outside those radiuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed