Implementation Consultant

Verra Mobility • Phoenix, TX

7d

About The Position

The Implementation Consultant combines business requirements management and technical documentation expertise to support complex, high-priority technology implementations for state and local government clients. Working in partnership with a Project Leader, such as a Project Manager or Program Manager, the role gathers, validates, manages, and documents client business rules, operational workflows, and technical and business requirements that affect program compliance, system configuration, and execution.

The consultant works with cross-functional teams including Engineering, Legal, Sales, Product, and Operations to translate client needs and applicable regulatory requirements into accurate implementation deliverables. The role requires attention to detail, sound judgment, strong organization, and the ability to manage complex documentation and competing priorities while aligning with client expectations, business objectives, software capabilities, and applicable state and local legislation.

Requirements

• At least five years of experience in a client-facing role involving business requirements management, business analysis, client configuration, implementation coordination, or a related discipline supporting technology implementations.
• Experience partnering with Engineering, Software Development, Product, or other technical teams to translate business requirements into system configurations, technical specifications, or implementation deliverables.
• Exceptional attention to detail and ability to identify discrepancies, validate complex information, maintain accurate records, and produce high-quality work.
• Strong information retention and organizational skills, including the ability to absorb, recall, and apply complex business rules, processes, procedures, and program requirements across multiple client engagements.
• Accountability and ownership, with the ability to understand assigned responsibilities, follow tasks through completion, and proactively identify opportunities for improvement.
• Initiative and self-directed learning skills when navigating unfamiliar situations, learning systems and processes, researching solutions, resolving discrepancies, and managing competing priorities.
• Excellent written and verbal communication skills, including the ability to explain complex technical, operational, regulatory, and business concepts in clear, concise, audience-appropriate language.
• Experience reviewing contracts and related agreements, including Statements of Work (SOWs) and Professional Services Agreements (PSAs), to understand scope, deliverables, responsibilities, and contractual requirements.
• Experience developing, documenting, maintaining, and standardizing process flows, workflows, business rules, and procedural documentation.
• Ability to manage multiple client requirements, documentation deliverables, and implementation priorities accurately and meet established deadlines.

Nice To Haves

• Familiarity with project management and issue-tracking tools such as Azure DevOps, ServiceNow, and Jira.

Responsibilities

• Lead and coordinate the BRQ process by managing stakeholder contributions, validating submitted information, and accurately documenting client-specific system configuration, business, and technical requirements within established timelines.
• Assess client business objectives, operational workflows, business rules, and implementation requirements to ensure solutions align with client needs and program expectations.
• Support the Project Leader with implementation milestones and deliverables; identify, document, and communicate risks, dependencies, and challenges, and coordinate their resolution with stakeholders.
• Collaborate with Engineering, Software Development, Legal, and other stakeholders to draft, review, finalize, and deliver program-specific documents, including citations, notices, certifications, and affidavits.
• Maintain document version control, revision histories, and audit trails across client programs, ensuring changes are tracked, reviewed, approved, and maintained accurately.
• Ensure program documentation and configuration requirements align with applicable state and local legislation, business rules, internal policies, and system capabilities; identify and coordinate resolution of discrepancies or compliance concerns.
• Identify opportunities to improve requirements gathering, documentation management, workflow efficiency, and implementation practices.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed