Implementation Consultant, Scheduling

QGenda•Atlanta, GA

7d•Hybrid

About The Position

QGenda is seeking an Implementation Consultant for its Technical Delivery Services organization to configure its Scheduling product for healthcare customers. The role focuses on building the product according to customer data requirements and success criteria, while maintaining clear communication with project team members throughout implementation. The consultant establishes a strong foundation for customer success through organized, accurate configuration and customer confidence during onboarding. The consultant uses established best practices to support targeted business outcomes and makes configuration choices that consider ease of use and ongoing maintenance for both the customer and QGenda’s Customer Success team. The role also supports implementation and customer training calls, documents the final configuration, and transfers configuration knowledge to Customer Success. The consultant collaborates across QGenda to meet customer go-live expectations. This role requires managing multiple projects and deadlines, maintaining task plans and timelines, and escalating risks to management when customer success criteria are threatened or customers are dissatisfied with onboarding progress. The position may involve travel for customer meetings, conferences, and other industry events. Applicants must be authorized to work for any employer in the United States and be located in the U.S.; QGenda cannot sponsor or take over sponsorship of employment visas for this position.

Requirements

Bachelor’s degree.
At least 1.5 years of experience in a related field or function.
Ability to travel for customer meetings, conferences, and other industry events.
Experience using Salesforce or similar CRM software and Google Suite products.
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Smartsheet.
Ability to meet deadlines and work on multiple projects simultaneously.
Attention to detail in product setup and configuration, with creative problem-solving capabilities.
Excellent verbal, written, and interpersonal communication skills.
Authorization to work for any employer in the United States and location in the United States.

Nice To Haves

Engineering or another technical degree.
SaaS/software technical configuration and implementation experience.
Experience or exposure to the healthcare and IT ecosystem.

Responsibilities

Configure QGenda’s Scheduling solution using customer requirements and best practices, considering ease of use and maintenance for customers and the Customer Success team.
Prepare for and lead implementation and customer training calls as appropriate.
Document the final QGenda configuration and transfer configuration knowledge effectively to Customer Success.
Work cross-functionally with Technical Account Managers, Project Coordinators, Project Managers, Customer Success Managers, and other QGenda resources to ensure customer requirements are scoped and delivered.
Maintain task plans and timelines in the workflow management system and customer success platform (CSP).
Escalate to management when customer success criteria are at risk or customers are dissatisfied with onboarding progress.

Benefits

Fully company-paid medical insurance options, including in-person and virtual care.
Dental insurance.
Vision insurance.
Generous paid time off.
Paid parental leave for birth, adoption, or permanent placement.
401(k) with company match.
Annual Costco membership.
Cell phone stipend.
Commuter benefits.
In-office perks.