Implementation Consultant, Audit

Fieldguide•San Francisco, CA

8d•$115,000 - $130,000•Remote

About The Position

Fieldguide is a remote-first software company that builds tools to automate and streamline assurance and audit work in cybersecurity, privacy, and financial audit. The Implementation Consultant is part of the go-to-market team and works with Customer Success and other Go-To-Market teams to support customers’ adoption of the platform. The role delivers Fieldguide Accelerator, the company’s onboarding program, with the aim of providing seamless onboarding and helping new customers achieve value quickly. The consultant maintains customer engagement throughout implementation, from sales handoff to value realization; develops and updates plans based on customer goals; builds customer champions; and connects customer needs with internal teams. The role also identifies and mitigates implementation risks, documents customer outcomes and success metrics, and tracks progress against adoption plans. The position is fully remote within the United States and requires up to 25% travel.

Requirements

At least 3 years of experience leading financial statement audits, including SOX testing, internal controls documentation, and audit methodology and workpaper review.
Be a team player with a mission-first approach.
Demonstrated project management proficiency, including the ability to prioritize and manage multiple customers, projects, and requests with little direct oversight.
Ability to problem-solve professionally while managing several customers.
Executive presence and ability to influence change.
Demonstrated ability to communicate effectively with customers and internal teams.
Bias toward action, ownership of projects end-to-end, and ability to complete work with minimal direction or oversight.

Responsibilities

Maintain regular customer engagement throughout implementation, from sales handoff through value realization.
Create customer implementation plans that outline goals and the activities needed to achieve them, and review and adapt those plans during onboarding.
Cultivate customer champions and expand their knowledge of Fieldguide.
Connect customers with Fieldguide’s Engineering, Product, Design, Customer Enablement, Sales, and other cross-functional teams; communicate customer needs internally to inform product roadmaps, processes, and onboarding improvements.
Identify risks to customer success proactively and develop action plans to mitigate them.
Document customer value through case studies, use cases, and success metrics.
Track customer progress against adoption maps and measure value realization over time.