Implementation Consultant I
About The Position
The Implementation Consultant I prepares clients for success by coordinating and facilitating the configuration and launch of Navigate360 SaaS tools. The role works with new clients to configure and launch Navigate360 solutions, focusing on launch project coordination, back-office system configuration, client user management, software training, and advising on deployment and adoption best practices. It owns the client experience during onboarding through delivery of administrator user access and system launch. The position is remote and based in Richfield, Ohio. Core business hours are generally 8:00 a.m. to 5:00 p.m.; work outside normal business hours may be required based on company operations. The role involves working with customer teams and maintaining launch records using designated tools.
Requirements
- Associate degree, bachelor’s degree, or equivalent years of experience.
- Passion for ensuring the physical safety of students, faculty, and staff.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication skills, including email communication.
- Dynamic communication presence.
- Ability to manage multiple time-sensitive projects and priorities and meet established deadlines.
- Experience documenting processes and creating customer-facing reference materials.
- Experience using a CRM platform such as Salesforce, Salesforce Lightning, or Zoho.
- High competence with PC/Mac operating systems and Microsoft Office 365 applications.
Nice To Haves
- Bachelor’s degree.
- 1–2 years of education-technology SaaS configuration and support experience.
- 1–2 years of customer software training over the phone.
- Experience in emergency management, behavioral threat assessment, or secondary education.
- Experience with student information system integrations such as Clever, ClassLink, or PowerSchool.
- Bilingual English/Spanish.
Responsibilities
- Manage multiple concurrent customer launch projects and keep them aligned with established timelines and milestones.
- Coordinate onboarding configuration and technology integration timelines with customers.
- Monitor customer progress and provide regular, actionable check-ins to support completion of launch deliverables and due dates.
- Conduct engaging software training in live, virtual, recorded, individual, and needs-based formats.
- Communicate the value and functionality of Navigate360 SaaS solutions.
- Understand education terminology and the needs and requirements of school administrations and school safety management laws.
- Use independent discretion to encourage customer participation in launch setup and training.
- Create and design training webinar content.
- Keep customer implementations on schedule.
- Execute detailed configuration procedures and confirm they are functional.
- Confirm that customer expectations are being met for product and staff training rollout.
- Report customer pulse evaluations as part of health metrics.
- Maintain clear records of customer launch progress in the designated tool.
- Maintain knowledge of Navigate360’s primary competitors.
- Respond to customer requests in a timely manner.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
