Implementation Associate/Desktop Support

Octave • Sig, LA

5d • Onsite

About The Position

The Implementation Associate/Desktop Support provides onsite desktop, workstation, and peripheral support at the Louisiana Department of Transportation and Development headquarters in Baton Rouge. The role supports Microsoft operating systems, Microsoft Office, workstation applications, printers, scanners, and conference-room equipment, including troubleshooting, installation, configuration, upgrades, and first-line technical support. It also assists with equipment relocations, desktop deployments, and enterprise projects and administrative tasks as requested.

Requirements

• Associate degree in Computer Science or completion of technical school.
• 3–5 years of direct PC support experience.
• Microsoft certification on related systems.
• Thorough understanding of Microsoft operating systems.
• Working knowledge of Windows Domain administration and account management.
• Ability to pass a security background check, including fingerprinting.
• Ability to work onsite Monday through Friday at the Louisiana Department of Transportation and Development headquarters in Baton Rouge.

Nice To Haves

• 5–10 years of direct PC support experience.
• Microsoft certifications for Microsoft Office and Microsoft Windows operating systems.
• CompTIA A+, CompTIA Network+, and CompTIA Security+ certifications.
• 2–5 years of experience in printer hardware maintenance.

Responsibilities

• Provide desktop support for Microsoft operating systems, particularly Windows 10 and Windows 11, including troubleshooting, installations, upgrades, and network printing configurations.
• Support Microsoft Office suites, ODBC and SQL connections, and scanning and printer applications through installation, triage, updates, first-line problem solving, application configuration, and technical support.
• Support HP and Dell workstations, desktops, and laptops, along with peripherals such as HP printers and plotters and HP and Fujitsu desktop scanners.
• Troubleshoot, triage, and repair hardware, and troubleshoot and configure related software, applications, drivers, and BIOS software.
• Assist with the physical relocation of equipment and provide installation support at new locations.
• Support meetings, webinars, and conferences using software such as Zoom and Microsoft Teams.
• Provide first-line support for conference-room hardware, including projectors and other audio and video equipment.
• Provide workstation and PC desktop deployment support.
• Provide planning, implementation, configuration, and management support for enterprise projects and administrative tasks requested by the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree