Desktop Support Associate

TEKsystems•El Segundo, CA

9d•$30 - $35•Onsite

About The Position

The Desktop Support Associate provides workstation management, Level 2 break/fix support, technical administration, and team collaboration for end users across all sites. The role includes workstation imaging, configuration, deployment, application deployment, asset tracking, and support for end-user security tools. It also handles escalated troubleshooting and repair for workstations, mobile devices, applications, network and remote access, and messaging services, including support for executive and VIP personnel both onsite and remotely. The position manages user permissions and passwords, incidents, support tickets and SLAs, workstation standards and documentation, and local site inventory and shipping logistics. The associate works with IT and business teams, coaches helpdesk and desk-side support colleagues, and contributes to process and solution improvements. The role is a contract position based fully onsite in El Segundo, California. The stated pay range is $30.00–$35.00 per hour.

Requirements

At least 5 years deploying, updating, optimizing, and troubleshooting Windows-based workstations in a corporate environment.
At least 5 years supporting corporate client-side technologies, including wired and wireless networks, VPNs, security tokens, WiFi and broadband technologies, collaboration tools, and A/V devices.
Experience deploying workstation images, software, and updates using management tools such as MDT, SMS, SCCM, Autopilot, or Intune.
At least 5 years supporting Windows 10 and Windows 11.
At least 5 years supporting Microsoft Office and its major component applications.
At least 5 years supporting common corporate client-side applications, including Acrobat, antivirus and antimalware solutions, softphones, file encryption, and screen capture tools.
At least 5 years supporting internet-based applications through common browsers and related technologies such as Java and ActiveX.
At least 5 years providing onsite and remote workstation, application, and networking support in medium to large organizations.
Basic understanding of IP addressing, subnets, file and folder mapping, shared drives, and network printer configuration.
Familiarity with ticket and incident management systems, specifically ServiceNow.
Microsoft Active Directory administration experience.
Strong analytical and problem-solving ability.
Strong interpersonal, relationship-building, and customer-service skills.
Strong written, verbal, and phone communication skills, including the ability to explain technical matters in nontechnical terms.
Ability to assess situational feedback and adjust the support response to user and system needs.
Ability to lift up to 50 pounds and sit or stand for extended periods.
Able to work in a fast-paced, demanding environment and manage multiple priorities.

Nice To Haves

Autopilot and Intune experience.
Windows Server experience.
Macintosh and OS X configuration and support experience.
Exposure to implementing or supporting virtual servers and desktops using VMware or similar tools.
Basic file and print server configuration or administration experience.
Professional training or certifications relevant to the role, such as CompTIA A+, Network+, MCITP, MCSA, or MCTS.
An information services-related college degree; preferred but not required.
High-touch customer-service experience.
Six to eight or more years of helpdesk experience preferred.
Technical background combined with customer-service ability.
Ability to respond quickly to changing needs, multitask, and demonstrate exceptional people skills.

Responsibilities

Image, configure, deploy, and set up user workstations using enterprise systems and tools.
Deploy applications and manage hardware asset tracking and reporting.
Support end-user security and protection applications, including virus and malware removal, hard-drive backup, and encryption configuration.
Research workstation-related changes and support initiatives such as operating system upgrades, patches, browser upgrades, and application deployments.
Perform other technical configuration, support, and administrative tasks as assigned.
Provide Level 2 escalated troubleshooting, repair, and resolution for workstations, mobile devices, applications, network and remote access, and messaging services across all sites.
Provide occasional Level 1 support after hours and during high-demand periods such as incidents, outages, and enterprise deployments.
Diagnose and resolve hardware, software, and network issues for executive and VIP personnel onsite and through remote support tools.
Provide low-level network support, including port testing, bandwidth monitoring, and shared-drive troubleshooting.
Manage support tickets and service-level agreements using enterprise tools.
Provide technology guidance, recommendations, and education to the user community.
Manage user permissions and passwords across systems such as Active Directory and Exchange.
Manage incidents, including response, tracking, and reporting for areas of responsibility.
Document workstation configuration standards, processes, and best practices.
Manage local site logistics, including storage, inventory organization, shipping, and receiving.
Work with team members, other IT groups, and business representatives to address incidents, problems, and requests.
Coach and mentor helpdesk analysts and desk-side support technicians in configuration and troubleshooting methods and best practices.
Analyze and improve processes and solutions.
Coordinate tasks with vendors to meet service targets and project deadlines.
Prioritize and manage multiple tasks in a fast-paced environment, independently or as part of a team.

Benefits

Medical insurance, if eligible.
Dental insurance, if eligible.
Vision insurance, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan, with pre-tax and Roth post-tax contributions available, if eligible.
Voluntary life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.