Implementation Analyst I

DPDHL•Genoa Township, OH

3d•$70,000 - $115,000

About The Position

The Implementation Analyst I implements and supports Supply Chain solutions within an assigned DHL Supply Chain Division. The role supports quality delivery of predefined IT solutions selected to meet business needs, including system setup, testing, training, implementation, and post-implementation support at new or existing client sites. Solutions may include a Warehouse Management System. The position involves understanding current work processes, developing and publishing work processes, participating in User Acceptance Testing, documenting systems, and supporting the development of standard operating procedures (SOPs) with DHL Supply Chain and clients. The analyst applies IT and internal team methodologies to deliver implementations consistently and repeatably, and analyzes customer and business partner requirements to implement and support business systems solutions. The role also contributes to configuration strategy, solution design, project planning and administration, business acceptance testing, and software demonstrations. It performs system setup, configuration, testing, training, troubleshooting, and go-live support, and facilitates training for hourly associates, supervisors, and managers.

Requirements

Bachelor's degree in IT or a similar field, or equivalent work experience of four years.
At least 2 years of experience in an IT environment.
Experience implementing and supporting business systems.

Nice To Haves

Knowledge of logistics and supply chain.

Responsibilities

Implement and support Supply Chain solutions within an assigned DHL Supply Chain Division.
Support quality delivery of predefined IT solutions, including system setup, testing, training, implementation, and post-implementation support at client sites.
Understand current work processes and develop and publish work processes.
Participate in User Acceptance Testing and facilitate technical systems documentation.
Support development of standard operating procedures (SOPs) between DHL Supply Chain and clients.
Apply IT and internal team methodologies to deliver implementations consistently and repeatably.
Analyze customer and business partner requirements and apply systems implementation concepts to implement and support business systems solutions.
Recommend basic to moderately complex configuration strategies for predefined IT solutions.
Participate in developing systems concepts, preparing and executing software demonstrations, and reviewing solution design and goodness of fit for business opportunities.
Support a portion of the project work plan, including estimating implementation tasks such as system setup, user testing, and training.
Use DHL Supply Chain project administration processes, including tracking labor against the project plan.
Facilitate and support business acceptance testing with customers, analysts, and project leaders for custom and package application projects.
Perform system setup, configuration, testing, training, troubleshooting, and go-live support.
Facilitate training for hourly associates, supervisors, and managers.