Implementation Analyst I

DHL (Supply Chain)•Westerville, OH

3d•$70,000 - $115,000

About The Position

The Implementation Analyst I implements and supports supply chain solutions within an assigned DHL Supply Chain division. The role supports quality delivery of predefined IT solutions selected to meet business needs, including system setup, testing, training, implementation, and post-implementation support at new or existing client sites. Solutions may include a Warehouse Management System. The analyst understands current work processes and develops and publishes work processes, participates in User Acceptance Testing, facilitates technical systems documentation, and supports development of standard operating procedures between DHL Supply Chain and the client. The role applies IT and internal team methodologies to support consistent, standard, and repeatable implementations. It analyzes customer and business partner requirements and applies systems implementation concepts to implement and support business systems solutions.

Requirements

Bachelor's degree in IT or a similar field, or equivalent work experience of four years.
At least 2 years of experience in an IT environment.
Experience implementing and supporting business systems.

Nice To Haves

Knowledge of logistics and supply chain.

Responsibilities

Recommend basic to moderately complex configuration strategies for predefined IT solutions that meet or exceed customer and business partner requirements.
Participate in developing systems concepts, preparing and executing software demonstrations, and reviewing solution fit and design for business opportunities.
Contribute to project plans by supporting portions of the project work plan, including estimating implementation tasks such as system setup, user testing, and training.
Use DHL Supply Chain project administration processes, including tracking labor against the project plan.
Facilitate and support business acceptance testing with customers, analysts, and project leaders for custom and packaged application projects.
Apply intermediate-level industry-specific knowledge to deliver solutions.
Perform system setup, configuration, testing, training, troubleshooting, and go-live support.
Facilitate training for hourly associates, supervisors, and managers.
Understand current work processes and develop and publish work processes.
Participate in User Acceptance Testing and facilitate technical documentation of systems.
Support operational development of standard operating procedures between DHL Supply Chain and the client.