Implementation-Conversion Analyst I
About The Position
The Card Suite Implementation-Conversion Analyst works with clients and internal stakeholders to onboard, maintain, or support the Card Suite card fraud product. The analyst serves as the client's primary point of contact for project requests and is responsible for requirements gathering, configuration, project coordination, and deliverables. The role may involve engaging technical and non-technical FIS employees to fulfill project requirements and complete projects successfully. The position involves analyzing situations and data using knowledge of organizational objectives, product functionality, techniques, and evaluation criteria. The analyst regularly interacts with clients, other Implementation-Conversion Analysts, Project Managers, and senior Onboarding management, and occasionally with senior leadership. It requires building rapport with clients and communicating effectively with employees and leaders at all levels, including in sensitive situations. The selected candidate will work with business partners and Onboarding Implementation-Conversion Analysts on the Card Fraud team to implement Card Suite. The role follows a hybrid schedule of three days in-office and two days virtual at one of the listed locations: MKE, ATL, or JAX.
Requirements
- Strong analytical, problem-solving, teamwork, conflict-management, and time-management skills.
- Ability to use judgment in decision-making related to job tasks and meet tight deadlines.
- Excellent verbal and written communication skills, including the ability to present ideas clearly, concisely, and professionally.
- Ability to communicate effectively and professionally with all levels of management.
- Knowledge of the financial services industry, specifically FIS products and services.
- Ability to set clear expectations, manage performance, and build high morale among team members.
Nice To Haves
- Previous knowledge of the Heritage WorldPay and/or FIS Payments One Debit applications.
- Previous banking experience with debit knowledge.
Responsibilities
- Conduct data analysis and requirements gathering, map products, assess client requirements, and discuss software customization needs with the Product/Development team.
- Configure the Card Suite application to client specifications.
- Work with external developers and clients to onboard clients successfully.
- Coordinate and conduct readiness reviews to ensure conversions are proceeding correctly.
- Provide product and application training for contracted products during onboarding.
- Lead multiple onboarding projects with different delivery dates simultaneously.
- Create and update process guidelines, FAQs, and training materials as needed.
Benefits
- Opportunities to make an impact in fintech.
- Internal career growth opportunities.
- Personal and professional learning.
- Inclusive, diverse work environment.
- Resources to give back to the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
