Implementation-Conversion Analyst I
About The Position
The Implementation-Conversion Analyst I works with clients and internal stakeholders to onboard, maintain, and support the Card Suite card fraud product. The analyst serves as the client’s main point of contact for project requests and is responsible for requirements gathering, configuration, project coordination, and deliverables. The role may involve coordinating with technical and non-technical FIS employees to meet project requirements and complete implementations successfully. The work involves analyzing situations and data using knowledge of organizational objectives, product functionality, techniques, and evaluation criteria. The analyst regularly interacts with clients, other Implementation-Conversion Analysts, Project Managers, and senior Onboarding management, and may occasionally interact with senior leadership. The role requires building rapport with clients, communicating effectively with employees and leadership, and handling sensitive project situations while maintaining client relationships. The analyst will work with business partners and Card Fraud Onboarding Implementation-Conversion Analysts to implement Card Suite. The position follows a hybrid schedule of three days in-office and two days virtual, at one of the listed locations: MKE, ATL, or JAX.
Requirements
- Strong analytical, problem-solving, teamwork, conflict-management, and time-management skills.
- Ability to use judgment in decision-making and decisions related to job tasks, and to meet tight deadlines.
- Excellent verbal and written communication skills, including the ability to present ideas clearly, concisely, and professionally.
- Ability to communicate effectively and professionally with all levels of management.
- Knowledge of the financial services industry, specifically FIS products and services.
- Ability to set clear expectations, manage performance, and build high morale among team members.
- Bachelor of Commerce/Business education desired.
Nice To Haves
- Previous knowledge of the Heritage WorldPay and/or FIS Payments One Debit applications.
- Previous banking experience with debit knowledge.
Responsibilities
- Conduct data analysis and requirements gathering, map products, assess client requirements, and discuss software customization requirements with Product/Development teams.
- Configure the Card Suite application to client specifications.
- Work with external developers and clients to onboard clients successfully.
- Coordinate and conduct readiness reviews to ensure conversions are progressing correctly.
- Provide product and application training for contracted products during onboarding.
- Lead multiple onboarding projects with different delivery dates concurrently.
- Create and update process guidelines, FAQs, and training materials as needed.
Benefits
- Opportunities to make an impact in fintech.
- Internal career growth opportunities.
- Personal and professional learning.
- Inclusive, diverse work environment.
- Resources to give back to your community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
