Implementation Analyst I

DHL Supply Chain•Westerville, OH

About The Position

The Implementation Analyst I implements and supports supply chain solutions within an assigned DHL Supply Chain Division. The role helps ensure quality delivery of predefined IT solutions selected to meet business needs, including system setup, testing, training, implementation, and post-implementation support at new or existing client sites. Solutions may include a Warehouse Management System. The analyst understands current work processes and develops and publishes work processes. The role participates in User Acceptance Testing, facilitates technical system documentation, and supports the development of standard operating procedures (SOPs) between DHL Supply Chain and clients. It applies IT and internal team methodologies to deliver implementations consistently and repeatably, and analyzes customer and business partner requirements to support effective implementation and support of business systems. The position contributes to configuration strategies, systems development concepts, software demonstrations, solution-design reviews, project planning and implementation-task estimates. It also supports project administration, including tracking labor against project plans; facilitates business acceptance testing; and performs system configuration, testing, troubleshooting, training, and go-live support. The analyst facilitates training for hourly associates, supervisors, and managers.

Requirements

Bachelor's degree in IT or a similar field, or equivalent work experience.
Four years of work experience may substitute for the degree requirement.
At least 2 years of experience in an IT environment.
Experience implementing and supporting business systems.

Nice To Haves

Knowledge of logistics and supply chain.

Responsibilities

Implement and support supply chain solutions within an assigned DHL Supply Chain Division.
Support quality delivery of predefined IT solutions, including system setup, testing, training, implementation, and post-implementation support at client sites.
Understand current work processes and develop and publish work processes.
Participate in User Acceptance Testing and facilitate technical system documentation.
Support operational development of standard operating procedures between DHL Supply Chain and clients.
Apply IT and internal team methodologies to deliver implementations in a consistent, standard, and repeatable manner.
Analyze customer and business partner requirements to apply systems implementation concepts and principles.
Recommend basic to moderately complex configuration strategies for predefined IT solutions.
Participate in development of systems-development concepts, software demonstration preparation and execution, and solution-design reviews.
Contribute to project plans by supporting portions of the work plan and estimating implementation tasks such as system setup, user testing, and training.
Apply DHL Supply Chain project administration processes, including tracking labor against the project plan.
Facilitate and support business acceptance testing with customers, analysts, and project leaders for custom and packaged application projects.
Perform system setup, configuration, testing, training, troubleshooting, and go-live support.
Facilitate training for hourly associates, supervisors, and managers.