Impact Manager

City Year • Cleveland, OH

2d • Onsite

About The Position

The Impact Manager leads and develops teams of AmeriCorps members, also described as student success coaches, who provide holistic support to students, classrooms, and school communities. Reporting to the Managing Director of Impact, the Impact Manager works primarily from partner schools and helps implement City Year’s Whole School, Whole Child (WSWC) service model, mission, and practices. The role focuses on team development and experience, school partnerships, and City Year’s impact goals, while supporting team members through a challenging and rewarding year of service and helping create conditions for student and school success.

The Impact Manager leads up to two school teams, coaches members in service delivery and professional development, monitors performance and AmeriCorps program requirements, and uses student and program data to guide decisions. The role also serves as the primary City Year liaison to partner schools and collaborates on training, learning, and sitewide goals.

This is a full-time, exempt role with an annual compensation of $54,000. It is primarily on-site at a partner school, with additional time at the City Year office. The schedule generally follows school-day hours, typically between 7:00 a.m. and 5:00 p.m., with occasional early mornings, evenings, or weekends. Local travel between school sites and events may be required.

Requirements

• Experience in youth development, people management, education, or comparable experience.
• Authorized documentation to work in the United States.
• Ability to pass criminal background checks required for working with school-age children.
• Reliable transportation to and from school sites and office locations.
• Valid driver’s license for travel as part of job duties and/or ability and willingness to navigate public transit.
• Reliable internet access for required virtual meetings or trainings.

Nice To Haves

• Experience coaching, supervising, or developing young adults.
• Experience working in schools or youth development settings.
• Experience using data to inform decisions.
• Knowledge of the local school district context.
• City Year or AmeriCorps experience.

Responsibilities

• Lead, manage, and coach up to two school teams of AmeriCorps members ages 18–25 to support student impact and members’ leadership development.
• Monitor team-member performance through biweekly check-ins, clear expectations, and timely feedback, balancing accountability with developmental needs.
• Mentor student success coaches in career exploration and decision-making, and help them build skills and networks for post-service plans.
• Ensure members meet AmeriCorps service requirements, including service hours, documentation, and compliance with program policies and prohibited activities.
• Foster a positive, inclusive team culture that supports collaboration and belonging.
• Lead implementation of City Year’s service model, including classroom support, individualized tutoring, schoolwide initiatives, extended learning time, and other supports aligned with school priorities.
• Coach team members in differentiated tutoring and student coaching in English-Language Arts, math, and interpersonal skills development.
• Use and interpret student- and program-level data to identify trends, guide coaching priorities, and inform decisions with school partners.
• Ensure accurate and timely collection and entry of service and student data.
• Conduct formal observation and coaching cycles for service delivery.
• Serve as the primary liaison between City Year and partner schools, building relationships with principals, teachers, and staff and aligning services with school priorities.
• Participate in regular meetings with school leadership and partners to discuss progress, needs, and conditions for success.
• Collaborate with teammates to achieve sitewide goals and foster an inclusive environment.
• Lead or co-facilitate training sessions during start-of-year onboarding and ongoing learning and development days.
• Reinforce centralized training through on-the-job coaching, reflection, and team learning activities.
• Model a growth mindset and commitment to City Year’s culture and values.
• Perform additional responsibilities assigned by the direct supervisor to advance City Year’s mission.

Benefits

• Vacation, sick days, and organization holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Accidental death and dismemberment coverage.
• Disability coverage.
• Flexible Spending Accounts (FSA).
• 401(k) plan(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed