Impact Manager

City Year•New Orleans, LA

6d•Onsite

About The Position

The Impact Manager directly manages 5–10 AmeriCorps members at one partner school, supporting their work to improve student performance through targeted interventions, including ELA and math. The role is central to implementing City Year New Orleans’ school-based service model and reports to the Managing Director of Impact. The school-based Impact Manager serves as the primary liaison between City Year and the school, partnering with school staff to ensure AmeriCorps members have the conditions and resources needed to deliver high-quality interventions and support culture and climate initiatives. The role also supports after-school programming in collaboration with school staff and AmeriCorps members. This is a full-time position requiring 40 hours per week. Daily hours vary and may include mornings as early as 6:45 a.m. and evenings as late as 6:00 p.m.

Requirements

Passion for coaching people ages 17–25 through a challenging work experience.
Ability to work effectively in fast-paced, dynamic environments.
Demonstrated grit and tenacity during challenging times.
Commitment to self-directed and continuous learning.
Time-management, organizational, and multitasking abilities.
Growth mindset.
Flexibility and patience.
Ability to communicate effectively with a variety of stakeholders.
Experience working effectively in a team-oriented, collaborative workplace.
Ability to work effectively with people from a wide range of backgrounds and perspectives, and commitment to fostering a respectful and inclusive workplace.
Strong accountability, ownership of tasks, follow-through, and a proactive approach to escalating issues until resolution.
Ability to develop and manage complex relationships with schools and community partners, engage in difficult conversations, and hold people accountable to performance goals.
Experience leading diverse teams toward a common goal and passion for coaching young people ages 17–25.
Ability to problem-solve, troubleshoot, and use creativity when facing barriers.
Ability to communicate organizational mission and vision to AmeriCorps members and communicate effectively, efficiently, transparently, and to the right people at the right time.

Responsibilities

Manage and motivate AmeriCorps members to support engagement, retention, and impact.
Conduct ongoing one-on-one check-ins and formal performance reviews to support team members’ professional accountability.
Ensure timely and accurate completion of HR documentation, including performance issues, timesheets, and incident reports; escalate concerns to supervisors in accordance with site policy.
Use data tools to track intervention delivery, monitor student outcomes, and assess progress toward impact goals.
Observe and coach AmeriCorps members on instructional practice and regularly review student impact data with them.
Design, coordinate, and deliver professional development for New Orleans AmeriCorps members during Learning and Development Days.
Lead or support site-wide initiatives, service days, and site events.
Participate in interviewing AmeriCorps members.
Coordinate safe, effective, high-quality, and well-organized after-school programming with the school leadership team.
Build and maintain partnerships with school-based stakeholders, including administrators, content specialists, and teachers.
Partner with the school’s RTI coordinator and City Year New Orleans Impact Team to identify students needing intervention and review progress-monitoring data to assess and adjust interventions.
Ensure the program model, including its requirements and prohibited activities, is understood and implemented at the placement school.