Impact Manager

City Year•Cleveland, OH

1d•Onsite

About The Position

The Impact Manager leads and develops teams of full-time student success coaches serving as AmeriCorps members. Working primarily at partner schools, the Impact Manager implements City Year’s Whole School, Whole Child service model and supports students, classrooms, and school communities. The position focuses on team development and experience, school partnerships, and City Year’s impact goals, while helping create conditions for student and school success. The Impact Manager reports to the Managing Director of Impact. The role combines people management, coaching, school partnership coordination, service delivery oversight, and data-informed decision-making. It also supports AmeriCorps members through a challenging and rewarding year of service and helps them prepare for their next steps after service. The position is primarily on-site at a partner school, with additional time at the City Year office for meetings, trainings, and team gatherings. The schedule generally aligns with school-day hours, typically between 7:00 a.m. and 5:00 p.m., with occasional early mornings, evenings, or weekends. Travel between school sites and local travel for City Year events may be required. The environment is fast-paced and youth-centered, with noise ranging from moderate to high. Occasional lifting or carrying of materials up to approximately 20 pounds is required. Reliable transportation and internet access for required virtual meetings or trainings are also required. Compensation is $54,000 annually. This is an exempt role and is not eligible for overtime pay. Full-time employees are eligible for vacation, sick days, organization holidays, medical, dental, vision, life, accidental death and dismemberment, disability coverage, Flexible Spending Accounts, and 401(k) plans, subject to applicable plan terms and company policy. Employment is at-will. City Year does not sponsor work authorization visas.

Requirements

Experience in youth development, people management, education, or comparable experience.
Authorized documentation to work in the United States.
Ability to pass criminal background checks required for working with school-age children.
Reliable transportation to and from school sites and office locations; a valid driver’s license for job-related travel and/or ability and willingness to use public transit.
Reliable internet access for required virtual meetings or trainings.
Ability to work primarily on-site in a fast-paced, youth-centered school environment.
Ability to work a schedule aligned with school-day hours, with occasional early mornings, evenings, or weekends.
Ability to travel between multiple school sites within the district and occasionally locally for City Year events.
Ability to occasionally lift or carry materials up to approximately 20 pounds.

Nice To Haves

Experience coaching, supervising, or developing young adults.
Experience working in schools or youth development settings.
Experience using data to inform decisions.
Knowledge of the local school district context.
City Year or AmeriCorps experience.

Responsibilities

Lead, manage, and coach up to two school teams of AmeriCorps members aged 18–25 to achieve service impact and develop their leadership potential.
Monitor performance through biweekly check-ins, clear expectations, and timely feedback, balancing accountability with the developmental needs of early-career adults.
Mentor student success coaches in career exploration and decision-making and help them build skills and networks for their next steps.
Ensure student success coaches meet AmeriCorps service requirements, including service hours, documentation, and compliance with prohibited activities and program policies.
Foster a positive, inclusive team culture that supports collaboration and belonging.
Lead the team in delivering City Year’s service model, including classroom support, individualized tutoring, schoolwide initiatives, and extended learning time aligned with school priorities.
Coach team members to provide differentiated tutoring and coaching in English-language arts, math, and interpersonal skills development.
Use and interpret student- and program-level data to identify trends, guide coaching priorities, and inform decisions with school partners.
Ensure accurate and timely collection and entry of service and student data.
Conduct formal observation and coaching cycles for service delivery.
Serve as the primary liaison between City Year and the school, building relationships with principals, teachers, and staff and aligning service with school priorities.
Participate in regular meetings with school leadership and partners to discuss progress, needs, and conditions for success.
Collaborate with teammates to achieve sitewide goals and foster an inclusive environment.
Lead or co-facilitate training during start-of-year onboarding and ongoing learning and development days.
Reinforce centralized training through on-the-job coaching, reflection, and team learning activities.
Model a growth mindset and commitment to City Year’s culture and values.
Perform additional responsibilities assigned by the direct supervisor to advance City Year’s mission.