Immediate Care Technician-Immediate Care Center McHenry Casual

Northwestern Memorial Healthcare•McHenry, IL

6d•Onsite

About The Position

The Immediate Care Technician supports physicians and advanced practice providers at Northwestern Medicine’s Immediate Care Center at the McHenry clinic. This casual, as-needed role provides coverage for vacation and sick leave and is scheduled for one 12-hour shift every two-week schedule period, plus one summer and one winter holiday shift. Floating to other clinics may be required. The technician facilitates patient flow, assists with patient care and administrative functions, and helps maintain safe, clean patient care areas. The role promotes patient satisfaction through professional interactions and protects patient confidentiality. The technician must be a CMA or EMT and complete the applicable certification and training requirements described in the posting.

Requirements

High school diploma or GED equivalent.
Written proof of eligibility to take one of the five eligible medical assistant certification exams (AAMA, AMT, NCCT, NHA, or NRCMA), with documentation requirements depending on graduation date and certification status.
Within the first six months of employment, complete one of the listed medical assistant certifications after up to two test attempts, or hold an eligible Emergency Medical Technician–Paramedic or Emergency Medical Technician–Basic (National Registry of Emergency Medical Technicians) certification, or an Illinois EMT license.
Certification required upon hire: Basic Life Support through the American Heart Association.
Completion of a pre-employment competency exam.
Strong computer skills.
Must be a CMA or EMT.

Nice To Haves

Experience with an electronic medical record.
College degree or interest in the health care field.
One to two years of ambulatory care experience.

Responsibilities

Escort patients to exam rooms, identify patients using two identifiers, and prepare them for examination.
Obtain and document accurate vital signs, visit reasons, and patient information, including allergies, smoking history, and pharmacy details.
Promptly notify the physician or advanced practice provider about significant changes in vital signs or acute symptoms.
Anticipate and prepare equipment and supplies for visits; clean and prepare exam rooms for the next patient.
Respond to needs that expedite visits, maintain patient flow, and prioritize tasks appropriately.
Assist with referrals, transfers, and discharge processes.
Assist physicians and advanced practice providers with medical and surgical procedures, including ECGs, venipuncture, immunizations, procedure setup, specimen collection, CLIA-waived testing, wound care, and splinting, as directed.
Call in or electronically send prescriptions as directed by the physician or advanced practice provider.
Prepare and stock exam rooms, following established procedures for disinfecting and sterilizing equipment and instruments.
Participate in environmental safety rounds; maintain vaccine and medication inventory; ensure medication cabinets are appropriately locked; and monitor and maintain equipment and instruments according to clinic guidelines.
Assist with ordering supplies and properly dispose of expired items.
Follow office opening and closing procedures.
Interact professionally and cooperatively with patients and practice staff, communicate effectively in person and by phone, accept delegated responsibilities, and offer assistance to others.
Attend and participate in staff meetings.
Perform delegated procedures common to the specialty area safely, effectively, and efficiently, and perform other duties as assigned.