Immediate Care Technician-Immediate Care Centers Casual Days

Northwestern Memorial Healthcare • Orland Park, IL

6d

About The Position

The Immediate Care Technician supports physicians and advanced practice providers by facilitating patient flow, assisting with patient care activities, and performing related administrative functions. The role helps ensure efficient visits, maintains neat, clean, and safe patient care areas, promotes patient satisfaction through professional and friendly interactions, and safeguards patient confidentiality. The technician follows Northwestern Medicine’s mission, values, Code of Ethics, compliance requirements, organizational policies, and applicable regulatory and accreditation standards.

The position includes preparing patients and exam rooms, obtaining and documenting vital signs and visit information, assisting with clinical procedures and testing, and supporting referrals, transfers, and discharges. It also involves maintaining supplies, medications, equipment, and instruments; following safety and room-cleaning procedures; and working cooperatively with the patient care team. The posting identifies this as a casual, day-shift role.

Requirements

• High school diploma or GED equivalent.
• Written proof of eligibility to take one of the listed certification exams: AAMA, AMT, NCCT, NHA, or NRCMA. New medical assistant graduates within six months of graduation must submit a letter from their school or certifying body; non-certified medical assistants or graduates more than six months past graduation must submit a letter from the certifying body.
• Within the first six months of employment, complete one of the listed medical assistant certifications after up to two test attempts: CMA through AAMA; RMA through AMT; NCMA through NCCT; CCMA through NHA; or NRCMA through NAHP. Alternatively, EMT-Paramedic or EMT-Basic certification through the National Registry of Emergency Medical Technicians, or an Illinois EMT License, is required upon hire.
• Basic Life Support certification through the American Heart Association.
• Completion of a pre-employment competency exam.
• Strong computer skills.

Nice To Haves

• Experience with an electronic medical record.
• College degree or interest in the health care field.
• One to two years of ambulatory care experience.

Responsibilities

• Facilitate efficient patient flow by escorting patients to exam rooms, verifying identity with two identifiers, and preparing them for examination.
• Obtain accurate vital signs and document the reason for visit; update or confirm allergies, smoking history, and pharmacy information.
• Promptly inform the physician or advanced practice provider of significant vital-sign changes or acute symptoms.
• Anticipate and set up equipment and supplies needed for visits, clean and prepare exam rooms for the next patient, and prioritize tasks to maintain patient flow.
• Assist with referrals, transfers, and discharge processes.
• Assist physicians and advanced practice providers with medical and surgical procedures according to established protocols, including ECGs, venipuncture, immunizations, procedure-tray setup, specimen collection, CLIA-waived testing, wound care, and splinting.
• Call in or electronically send prescriptions as directed by the physician or advanced practice provider.
• Prepare and stock exam rooms, disinfect and sterilize equipment and instruments according to established protocols, and participate in environmental safety rounds.
• Maintain vaccine and medication inventory, ensure medication cabinets are appropriately locked, monitor and maintain equipment and instruments, assist with ordering supplies, and dispose of expired items correctly.
• Follow office opening and closing procedures.
• Communicate effectively and professionally with patients and the patient care team, including by phone; cooperate with practice staff, accept delegated responsibilities positively, offer assistance, and participate in staff meetings.
• Perform delegated procedures common to the specialty area safely, effectively, and efficiently, and perform other duties as assigned.

Benefits

• Northwestern Medicine describes a range of benefits supporting employees’ physical, emotional, and financial well-being, with detailed benefits information available through its benefits website.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED