Immediate Care Technician-Immediate Care Centers Casual Days

Northwestern Memorial Healthcare•Orland Park, IL

6d•$21 - $27

About The Position

The Immediate Care Technician supports physicians and advanced practice providers by facilitating patient flow, assisting with patient care activities, and performing related administrative functions. The role helps ensure efficient visits, maintains clean and safe patient care areas, promotes patient satisfaction through professional and friendly interactions, and safeguards patient confidentiality. The position reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, compliance program, policies, procedures, and applicable regulatory and accreditation standards.

Requirements

High school diploma or GED equivalent.
Written proof of eligibility to write one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, or NRCMA), with documentation requirements varying by graduate status and time since graduation.
Within the first six months of employment, complete one of the listed medical assistant certifications after up to two test attempts: CMA (AAMA), RMA (AMT), NCMA (NCCT), CCMA (NHA), or NRCMA (NAHP); alternatively, hold EMT-Paramedic or EMT-Basic (National Registry of Emergency Medical Technicians) certification or an Illinois EMT license. Certification is required upon hire.
Basic Life Support certification from the American Heart Association.
Complete the pre-employment competency exam.
Strong computer skills.

Nice To Haves

Experience with an electronic medical record.
College degree or interest in the health care field.
One to two years of ambulatory care experience.

Responsibilities

Escort patients to exam rooms, confirm identity using two identifiers, and prepare them for examination.
Obtain and document vital signs, visit reasons, allergies, smoking history, and pharmacy information; promptly report significant changes in vital signs or acute symptoms to the physician or advanced practice provider.
Anticipate and prepare equipment and supplies for visits, clean and prepare exam rooms for the next patient, and prioritize tasks to support patient flow.
Assist with referrals, transfers, and discharge processes.
Assist with medical and surgical procedures, as directed and according to established protocols, including ECGs, venipuncture, immunizations, procedure tray setup, specimen collection, CLIA-waived testing, wound care, and splinting.
Call in or electronically send prescriptions as directed by the physician or advanced practice provider.
Prepare and stock exam rooms; follow protocols for disinfecting and sterilizing equipment and instruments; and participate in environmental safety rounds.
Maintain vaccine and medication inventory, secure medication cabinets, monitor equipment and instruments, help order supplies, and dispose of expired items appropriately.
Follow office opening and closing procedures.
Work cooperatively with practice staff, accept delegated responsibilities, assist others, and attend and participate in staff meetings.
Communicate appropriately and effectively with patients and the patient care team, both in the office and by phone.
Perform delegated procedures common to the specialty area safely, effectively, and efficiently.
Perform other duties as assigned.