IME Washington Clinic Administrator

Dane Street, LLC • Seattle, WA

5d • Hybrid

About The Position

The Clinic Administrator supports Dane Street’s local clinics and the administration of medical examinations. The role includes opening and closing clinics, preparing equipment and exam rooms, and helping ensure appointments are conducted on time and efficiently. It also supports positive working relationships with IME physicians, Washington L&I, clients, and claimants. This is a hybrid position requiring work at the Everett, WA and Spokane, WA locations, with travel to other clinic locations as needed.

The administrator supports case intake, assignment, and oversight. Duties include entering and verifying case information in AccessDS, following up with clients about missing information, organizing medical documents, assigning cases to appropriate physicians, checking for conflicts of interest, and tracking cases to meet deadlines. The role also communicates with clients about cases in progress and ensures required documentation is provided.

Additional duties include phone support, claimant check-in, scheduling and reminder calls, exam-room turnover, arranging physician lunches, retrieving and uploading medical records and diagnostic imaging, billing completed examinations, sorting and uploading mail, and maintaining clinic supplies and inventory. Other duties and projects may be assigned based on business needs.

For work-from-home duties, the employee must supply and support their own internet service and maintain an uninterrupted connection. The position involves long periods of sitting and computer work, lifting, bending, and travel between clinic locations; reliable transportation is required.

Requirements

• Exceptional communication skills and a clear understanding of the company’s business lines.
• Ability to apply critical thinking, manage time efficiently, and meet specific deadlines.
• Computer literacy and typing skills.
• Reliable transportation for travel between clinic locations.
• Provide and support personal internet service for work-from-home duties, with an uninterrupted connection.
• Ability to meet the physical demands of the job, including lifting, bending, long periods of sitting and computer work, and travel.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Business experience in a healthcare and/or insurance setting preferred.

Responsibilities

• Perform general administrative duties supporting management, IME physicians, and claimants in the clinic.
• Open and close the clinic and ensure physicians have the equipment needed for examinations.
• Handle incoming and outgoing phone calls.
• Check claimants in for appointments and make scheduling and reminder calls.
• Turn over exam rooms between appointments and arrange lunch for IME physicians.
• Intake new cases, review and verify information and requests, and enter case information into AccessDS.
• Work with clients to obtain missing information needed to process claims.
• Sort, organize, and create medical document listings when required by clients or special handling instructions.
• Assign and schedule cases to appropriate physicians based on location, availability, guidelines, jurisdictional requirements, client requirements, and conflicts of interest.
• Monitor, process, and track cases to ensure deadlines are met.
• Update clients on cases in progress and request or clarify referral information when needed.
• Ensure specified case documentation is provided to clients and assigned IME physicians.
• Retrieve and upload medical records and diagnostic imaging.
• Complete billing and invoicing for medical examinations.
• Sort and upload mail.
• Order clinic supplies and maintain inventory.
• Travel to clinic locations as needed.
• Perform other duties and special projects as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Voluntary life insurance options for employees, spouses, and children.
• Voluntary hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Company-paid basic life insurance, short-term disability, and long-term disability coverage.
• Paid time off.
• 401(k) plan with company match.
• Apple equipment and a media stipend for the remote workspace.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed