Igbo Interpreter

LanguageLine Solutions

2d•Remote

About The Position

The Igbo Telephone Interpreter handles on-demand calls and interprets conversations between Igbo and English speakers. The role supports clients across industries including healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911 services. Interpreters convey meaning accurately and professionally, recognize cultural differences, and may interpret simple or complex, technical or non-technical subject matter. This role involves verbal interpretation, not written translation. This is a remote, work-from-home independent contractor position. The interpreter works from a home office and must have a quiet, secure space. Calls may be emotional or stressful, involve sensitive topics, run for extended periods without breaks, or occur at high volume. The interpreter must maintain service standards and availability in this dynamic environment.

Requirements

Fluency in Igbo and English, with knowledge of associated cultural dynamics.
Ability to demonstrate cultural competency and assess regional and accent differences to communicate with limited-English speakers.
Excellent listening, retention, and note-taking skills to maintain accuracy.
Ability to concentrate, remain detached, neutral, and objective, including during calls concerning sensitive subjects.
At least 18 years of age.
Legally authorized to work in the United States, with work authorization that does not now or in the future require visa sponsorship.
High school diploma or equivalent.
Ability to read and write the requested languages is highly preferred.
Ability to work in a quiet, secure home-office environment and meet the stated technology and internet requirements.
Ability to operate a keyboard and mouse and remain stationary in front of a computer for most of the workday.
Ability to operate company software and systems and sufficient manual dexterity to type or write.
Ability to lift up to 26 pounds.

Nice To Haves

Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation.
Ability to read and write the requested languages.

Responsibilities

Respond promptly to interpreting sessions and interpret in a friendly, professional manner.
Render concepts and meanings accurately according to established interpretation protocols, without omissions or additions.
Speak clearly in Igbo and English, using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm when a speaker is incoherent or upset, including during emergency calls.
Maintain punctuality and availability during work hours.
Follow client instructions and protocol, including avoiding interaction with the limited-English-speaking person without client permission.
Understand and use appropriate protocols and terminology across industries such as medical, insurance, finance, and law.
Demonstrate cultural sensitivity and work effectively in a diverse environment.
Adapt to technology enhancements used to improve service delivery and meet client demands.