Part Time Intermittent ID Card Specialist; Annapolis, MD

Magellan Health•Annapolis, MD

About The Position

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. Serves as an ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC), delivering services to supported commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS). Performs as a Verifying Official on DEERS/RAPIDS terminals, verifies identity and eligibility, issues DoD identification cards, and performs DEERS updates in accordance with DoD regulations and AFI 36-3026. Operates and maintains RAPIDS workstations, processes CACs, assists customers with eligibility and application questions, handles telephone inquiries, corrects erroneous DEERS information, performs PIN resets, and verifies and updates PKI certificates. May be certified as a Site Security Manager responsible for safeguarding and accounting for CACs and related consumable materials. Maintains RAPIDS equipment in its established configuration and performs user maintenance. The listed duties are representative and not all-inclusive; a leader may assign additional or other duties aligned with the job’s intent. This is a Service Contract Act-covered position; the pay rate and health and welfare allowance are specified in the applicable wage determination agreement. Employees must understand, comply with, and attest to position-specific security responsibilities and controls, as well as applicable legal, regulatory, contractual, and internal requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a customer service environment.
HR background in Military Pay, Military Personnel, Travel Claims, or Navy Transportation; similar experience in the private sector or another Federal Agency may substitute.
Proficient oral and written communication skills to explain complex actions regarding military entitlements, allowances, and collections.
Working knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.
Working knowledge of standard office equipment, including computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems.
Must be a U.S. citizen.
Must possess a favorably adjudicated Tier 3 (NACLC) security investigation.

Responsibilities

Provide professional military personnel support services for the U.S. Navy’s Identification Card Administration program at DEERS/RAPIDS sites.
Serve as an ID Card/Common Access Card customer service specialist trained and certified by DMDC.
Deliver ID card services to supported commands, military personnel, retirees and their dependents, and contractors verified through TASS.
Act as a Verifying Official on DEERS/RAPIDS terminals and ensure entered data is accurate and correct.
Verify the identity and eligibility of authorized DoD beneficiaries, issue DoD identification cards, and perform DEERS updates in accordance with DoD regulations and AFI 36-3026.
Issue and strictly control Armed Forces identification and privilege cards for eligible personnel and their dependents and verified contractors.
Operate and maintain RAPIDS workstations and process CACs.
Assist customers with questions about identification card eligibility, application requirements, and DEERS, and answer telephone inquiries.
Complete DEERS enrollment and updates, reconcile erroneous DEERS information, perform PIN resets, and verify and update PKI certificates.
Provide other ICA services as necessary.
May serve as a DMDC-certified Site Security Manager, safeguarding, storing, and accounting for CACs and related consumable materials.
Maintain RAPIDS equipment within the physical parameters and configurations established at installation and perform user maintenance.
Comply with position-specific security responsibilities and controls and applicable legal, regulatory, contractual, and internal requirements.