Part-Time Medical Receptionist Annapolis, MD

MATClinic Services LLC•Dundalk, MD

10d•$19 - $21•Onsite

About The Position

MATClinics is hiring a part-time Medical Receptionist to support its addiction medicine practice. The receptionist serves as a first point of contact for patients and helps keep clinic operations running in a fast-paced environment. The role combines patient service, administrative work, technology use, and operational support, with responsibilities that may vary according to clinic needs. The position includes welcoming patients, managing check-in and intake paperwork, updating demographics, coordinating patient flow, answering calls, scheduling appointments, and responding to patient questions. It also involves verifying insurance eligibility, explaining financial responsibilities, collecting copays, processing payments, supporting providers with administrative tasks and electronic prescription entry, and using electronic health records and other digital systems. The receptionist may travel between clinic locations and assist with urine drug screen collections in high-volume offices, communications, and maintaining clean, organized clinical and administrative spaces. MATClinics specializes in helping people overcome opioid, alcohol, and stimulant use disorders. It combines medication-assisted treatment with behavioral healthcare, mental health therapy, psychiatry, and ongoing support services. The organization describes its vision as guiding each patient on a personalized recovery journey and its mission as integrating medication-assisted treatment with comprehensive behavioral healthcare and support services.

Requirements

High school diploma or GED.
Warm, professional, patient-centered customer service in person and over the phone.
Comfort learning and using electronic health records, scheduling software, insurance portals, and other digital tools.
Attention to detail in patient registration, insurance verification, payment collection, documentation, and administrative processes.
Ability to multitask, prioritize competing demands, and remain calm in a fast-paced clinical environment.
Strong interpersonal and communication skills with patients, providers, insurance companies, and teammates.
Willingness to support patients, coworkers, and clinic operations wherever needed.
Ability to work at least one evening and every Saturday from 8:00 a.m. to 3:00 p.m.; schedules may change based on patient needs.
Must handle protected health information in accordance with HIPAA regulations and company policy.

Responsibilities

Welcome patients professionally and compassionately; manage check-in, intake paperwork, insurance cards, demographic updates, and patient flow.
Answer a high volume of phone calls, schedule appointments, respond to patient questions, and help patients receive timely care.
Verify insurance eligibility, explain financial responsibilities, collect copays, and process patient payments accurately.
Support providers by entering electronic prescriptions into the EHR pending queue, preparing patient resources, and completing other administrative tasks.
Use electronic health records, scheduling systems, digital communication platforms, and other organizational software.
Travel between clinic locations as needed to support staffing and patient care.
Assist clinical teams with urine drug screen collections in high-volume offices when needed.
Respond to important company communications and help maintain clean, organized, and welcoming administrative and clinical spaces.
Adapt to changing clinic needs and help wherever needed to support patients, coworkers, and clinic operations.