Part-Time Medical Receptionist Annapolis, MD

MATClinic Services LLC•Annapolis, MD

10d•$19 - $21•Onsite

About The Position

MATClinics is seeking a part-time Medical Receptionist in Annapolis, Maryland. MATClinics provides medication-assisted treatment and comprehensive behavioral healthcare for people with substance use disorders. The receptionist serves as the first impression of the organization and a central operational support for a fast-paced addiction medicine practice. The position combines patient service, administrative work, technology, and clinic operations, with changing priorities throughout the day. The role includes welcoming patients, supporting check-in and intake, managing calls and appointments, verifying insurance and collecting payments, and assisting providers with administrative tasks in the electronic health record. The receptionist may travel between clinic locations and assist with other clinic needs, including urine drug screen collections in high-volume offices and maintaining clean, organized, welcoming spaces. The posted schedule is Tuesday 12:00 PM–8:00 PM at the Annapolis reception desk, Thursday 8:00 AM–4:00 PM at the Annapolis reception desk, and Saturday 8:00 AM–3:00 PM in the floating call center role.

Requirements

High school diploma or GED.
Warm, professional, patient-centered customer service in person and over the phone.
Comfort learning and using electronic health records, scheduling software, insurance portals, and other digital tools.
Attention to detail in patient registration, insurance verification, payment collection, documentation, and administrative processes.
Ability to multitask, prioritize competing demands, and remain calm in a fast-paced clinical environment.
Strong interpersonal and communication skills with patients, providers, insurance companies, and teammates.
Willingness to support patients, coworkers, and clinic operations wherever needed.

Responsibilities

Welcome patients professionally and compassionately; manage check-in, intake paperwork, insurance cards, demographic updates, and patient flow.
Answer a high volume of phone calls, schedule appointments, respond to patient questions, and help patients receive timely care.
Verify insurance eligibility, explain financial responsibilities, collect copays, and process patient payments accurately.
Enter electronic prescriptions into the EHR pending queue, prepare patient resources, and provide other administrative support to providers.
Use electronic health records, scheduling systems, digital communication platforms, and other organizational software.
Travel between clinic locations as needed to support staffing and patient care.
Assist the clinical team with urine drug screen collections in high-volume offices when needed.
Respond to important company communications and help keep administrative and clinical spaces clean, organized, and welcoming.