ICMS Program Manager

Upward Bound House•El Segundo, CA

34d•Hybrid

About The Position

Upward Bound House (UBH) is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, we’re seeking passionate, experienced professionals to join our growing team. Upward Bound House’s (UBH) Intensive Case Management Services (ICMS) program supports individuals experiencing chronic homelessness, medical conditions, and co-occurring disorders through long-term services referred by LA County’s Department of Health Services (DHS). The Program Manager oversees day-to-day operations, supervises staff, and ensures high-quality service delivery using a hands-on, lead-by-example approach.

Requirements

Master’s Degree in Social Work or related field (MSW/MFT preferred).
2-4 years of leadership experience in social services.
Proven success managing programs, supervising staff, and working with funders.
Excellent communication, organization, and problem-solving skills.
Ability to work in diverse, high-pressure environments and resolve conflicts effectively.
Field-based ICMS experience strongly preferred.
Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems.
Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting.
Ability to work flexible hours, including evenings/weekends.
CPR/First Aid and required LAHSA/DHS training certifications (or willingness to obtain).
Reliable transportation, a valid driver’s license, insurance, and vehicle ownership.
TB clearance and background check required.

Responsibilities

Carry a small caseload of complex clients to support housing retention and stability.
Supervise and guide case management staff, providing coaching and support with complex cases.
Ensure program goals, metrics, and participant outcomes are met.
Lead staff meetings, conduct performance reviews, and provide regular coaching and feedback.
Collaborate on policies, training, and quality assurance with leadership.
Represent UBH at community meetings and events.
Collaborate with partners to identify and connect eligible participants to ICMS services.
Monitor program documentation in CHAMP and digital files; support audits and funder reviews.
Complete reports for DHS, UBH, and finance teams; ensure accurate data tracking and submission.
Analyze data to track performance and improve outcomes.
Support expansion initiatives and address system-level barriers with funders.
Align program operations with HFH/HSH goals and contract requirements.