Ice Rink Door Person (Seasonal) - The Ben Hotel
About The Position
The Ice Rink Door Person welcomes guests to The Ben’s seasonal Winter Wonderland ice skating rink and helps create a safe, polished, and seamless entry experience. The role combines attentive hospitality, ticket and wristband verification, crowd management, and guest support in a dynamic outdoor environment. The door person answers questions about rink policies, session times, and skate rentals; assists guests with digital waivers; and coordinates with rink attendants, rental staff, technicians, and hotel security. The position supports a festive and inviting experience for skaters and spectators, including families, first-time skaters, and guests who need accessibility accommodations.
Requirements
- High school education or equivalent experience.
- Strong verbal communication skills for interacting professionally with diverse guests and team members in high-volume conditions.
- Ability to use POS and ticketing systems for ticket scans, wristband checks, and digital waiver verification.
- Ability to manage crowds, organize lines, and prevent entry bottlenecks.
- Situational awareness to monitor hazards, crowd dynamics, and guests needing assistance.
- Ability to multitask and work efficiently in a fast-paced outdoor environment for extended periods.
- Ability to collaborate and communicate by radio and verbally with rink attendants, technicians, and hotel security.
- Ability to meet the role’s physical demands, including prolonged standing and mobility, frequent bending and kneeling, occasional lifting or carrying up to 25–30 lbs, and working outdoors in variable weather.
Nice To Haves
- One year of customer service experience is preferred.
Responsibilities
- Welcome guests warmly and establish a positive, festive tone.
- Scan tickets, verify session passes, and check wristbands accurately.
- Organize crowd flow and waiting lines while keeping pathways clear and safe.
- Communicate rink guidelines and safety rules to guests before they enter the rink area.
- Guide guests through required digital waiver forms and direct them to the skate rental station.
- Keep the entrance, queue stanchions, and surrounding outdoor threshold clean and organized.
- Coordinate operational needs with rink attendants, rental staff, technicians, and hotel security.
- Support families, first-time skaters, and guests requiring accessibility accommodations.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Accrued paid time off
- Community service and holidays
- 401(k) program with employer matching
- Employee Assistance Program
- Tuition reimbursement
- Hotel, restaurant, and lifestyle discounts
- Employee referral bonus program of up to $500 per referral
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
