Ice Rink Technician (Seasonal) - The Ben Hotel

Sage Hospitality•West Palm Beach, FL

12d•Onsite

About The Position

Behind every memorable winter experience is a team dedicated to making the magic happen. As an Ice Rink Technician, you play an essential role in maintaining the quality, safety, and performance of the ice rink, ensuring guests can enjoy a seamless skating experience throughout the Winter Wonderland season. This hands-on position combines technical expertise, mechanical skills, and proactive problem-solving to maintain optimal ice conditions in a dynamic outdoor environment. From daily ice resurfacing and skate maintenance to monitoring equipment and responding to changing weather conditions, your work directly contributes to the success of the operation. Success in this role requires attention to detail, a strong sense of urgency, and the ability to work independently while supporting a fast-paced team environment. Every surface maintained, every issue resolved, and every detail addressed helps create a safe, enjoyable, and memorable experience for our guests.

Requirements

Previous experience in ice maintenance, ice resurfacing, skate sharpening, or mechanical work required.
High school diploma or equivalent preferred.
Mechanical aptitude with the ability to identify, troubleshoot, and resolve equipment-related issues.
Strong understanding of ice maintenance techniques, resurfacing procedures, and equipment operation.
Strong attention to detail and commitment to maintaining safe, high-quality ice conditions.
Ability to work independently, take initiative, and manage responsibilities with minimal supervision.
Strong problem-solving skills and the ability to make timely decisions in a fast-paced environment.
Ability to prioritize tasks, meet deadlines, and respond to operational needs with urgency.
Effective communication and teamwork skills.
Willingness to follow established safety protocols, operational guidelines, and reporting procedures.
Ability to stand, walk, bend, kneel, and move throughout the ice rink and surrounding areas for extended periods.
Ability to operate ice maintenance equipment and use hand and power tools safely.
Ability to perform repetitive movements associated with ice resurfacing, equipment maintenance, and skate sharpening.
Ability to lift, carry, push, and pull equipment and supplies as required by assigned duties.
Ability to work on or near slippery and wet surfaces while following appropriate safety precautions.
Ability to perform physically demanding tasks in varying outdoor weather conditions.

Nice To Haves

Technical or vocational training in mechanical maintenance, refrigeration, or a related field is an asset.
Familiarity with ice rink operations and maintenance procedures preferred.
Experience working with refrigeration systems is beneficial.
Basic plumbing and carpentry experience is an advantage.
CPR and First Aid certifications preferred but not required.

Responsibilities

Perform daily ice maintenance and resurfacing to ensure a smooth, consistent, and high-quality skating surface throughout operating hours.
Monitor ice conditions regularly, making necessary adjustments in response to outdoor temperatures, weather changes, and rink usage.
Operate and maintain ice resurfacing equipment and other rink maintenance tools in accordance with established safety and operational procedures.
Perform skate sharpening as needed, ensuring equipment is properly maintained and ready for guest use.
Conduct routine inspections of the ice surface, rink equipment, and surrounding operational areas to identify potential safety hazards or maintenance concerns.
Troubleshoot and address mechanical, ice quality, and equipment issues promptly to minimize operational disruptions.
Assist with basic mechanical repairs and maintenance, including refrigeration-related equipment, plumbing, and carpentry tasks within the scope of training and experience.
Monitor equipment performance and communicate maintenance concerns or operational irregularities to management.
Respond proactively to changing outdoor conditions to maintain ice quality and support safe rink operations.
Maintain clean, organized, and safe work areas, ensuring tools and equipment are properly stored and maintained.
Complete required maintenance logs, inspection records, and operational reports accurately and in a timely manner.
Collaborate with rink operations, hotel Engineering, and management teams to ensure smooth daily operations.
Demonstrate a strong sense of urgency when responding to operational needs, equipment concerns, and time-sensitive maintenance requests.
Support rink opening, daily operations, and closing procedures as directed by management.
Maintain a professional and service-oriented approach when interacting with guests, associates, and vendors.