Ice Rink Rental Attendant (Seasonal) - The Ben Hotel

Sage Hospitality Group•West Palm Beach, FL

9d•Onsite

About The Position

The Ice Rink Rental Attendant supports The Ben Hotel’s seasonal Winter Wonderland ice skating rink by welcoming guests, fitting and issuing rental skates and skating aids, and helping create a safe, comfortable, and enjoyable experience. The role combines guest service, accurate rental transactions, equipment care, inventory organization, and preparation of the skate rental area in a dynamic outdoor environment. Attendants assist guests with sizing and fit, including first-time skaters and families; sanitize, dry, inspect, and maintain returned equipment; keep inventory organized and monitor supplies; and set up and break down the rental counter and related areas. The position requires clear communication, positive energy, attention to detail, and the ability to work a flexible seasonal schedule that includes evenings, weekends, and holidays. Work is primarily outdoors, with extended standing and movement and exposure to changing Florida weather.

Requirements

High school education or equivalent.
Clear verbal communication in English.
Ability to work a flexible schedule, including evenings, weekends, and holidays as required by seasonal operations.
Ability to stand, walk, and move for most of the shift in an outdoor environment.
Ability to work outside for extended periods in varying Florida weather conditions.
Frequent bending, crouching, and kneeling, and occasional lifting, pushing, pulling, or carrying venue equipment and supplies weighing up to 25–30 pounds.
Ability to speak clearly and hear effectively in busy outdoor settings with crowd noise and background music.
Maintain a professional appearance in accordance with hotel dress and grooming standards.
Punctuality and consistent attendance.
Ability to apply skate-sizing methods, inspect equipment, follow sanitation procedures, and resolve sizing or equipment issues calmly.

Nice To Haves

One year of customer service experience preferred.

Responsibilities

Welcome guests at the skate counter and provide a friendly, helpful experience.
Retrieve and issue rental skates or skating aids matched to guest sizes.
Process rental transactions accurately in the point-of-sale system.
Disinfect, dry, and maintain returned skates and equipment according to cleanliness standards.
Organize skate inventory by size and style for efficient service.
Monitor supply levels, assist with inventory counts, and prepare requisitions when supplies or equipment run low.
Set up and break down the skate rental counter, benches, and equipment stations at the beginning and end of shifts.
Keep counters and seating areas clean and remove trash throughout the shift.
Inspect skates and equipment for safe, functional laces, blades, boots, and buckles before issuing them.
Help first-time skaters and families with fitting adjustments and sizing recommendations.