Ice Rink Rental Attendant (Seasonal) - The Ben Hotel

Sage Hospitality•West Palm Beach, FL

11d•Onsite

About The Position

The Ice Rink Rental Attendant supports The Ben’s seasonal Winter Wonderland ice skating rink by preparing guests for a safe, comfortable, and enjoyable time on the ice. The role combines welcoming hospitality, accurate skate fitting and rental service, equipment sanitation and maintenance, inventory organization, and setup and breakdown of the rental area. Attendants work as part of a collaborative team in a fast-paced outdoor environment and help create a positive experience for guests, including families and first-time skaters.

Requirements

High school education or equivalent.
Clear verbal communication in English.
Ability to maintain a positive, welcoming demeanor during busy sessions.
Professional appearance in accordance with hotel dress and grooming standards.
Punctuality and consistent attendance.
Ability to apply skate-sizing methods, check boot condition, and ensure proper fit.
Ability to follow procedures for cleaning, disinfecting, and inspecting rental skates and gear.
Ability to resolve sizing or equipment issues calmly and follow standard guidelines.

Nice To Haves

One year of customer service experience is preferred.

Responsibilities

Welcome guests warmly at the skate counter and establish a friendly, helpful tone.
Retrieve and issue rental equipment by matching guest shoe sizes with properly fitted ice skates or skating aids.
Process rental transactions accurately and efficiently in the point-of-sale system.
Disinfect and dry returned skates and equipment according to cleanliness standards.
Organize skate inventory by size and style on storage racks.
Monitor supply levels, assist with inventory counts, and prepare requisitions when supplies or equipment run low.
Set up and break down the skate rental counter, seating benches, and equipment stations at the beginning and end of shifts.
Keep the station and seating areas clean, wipe counters, and remove trash throughout the shift.
Inspect skates and equipment to ensure laces, blades, boots, and buckles are safe and functional before issuing them.
Help first-time skaters and families with fit adjustments and sizing recommendations.
Communicate sizing guidance and coordinate with team members.
Follow sanitation procedures and resolve sizing or equipment issues efficiently and calmly.
Work a flexible schedule that may include evenings, weekends, and holidays.