Ice Rink Door Person (Seasonal) - The Ben Hotel
About The Position
The Ice Rink Door Person welcomes guests to The Ben’s seasonal Winter Wonderland ice skating rink and helps create a safe, seamless, and enjoyable arrival experience. The role includes greeting skaters and spectators, checking tickets and wristbands, managing entry lines, communicating rink guidelines, assisting with digital waivers, and answering questions about skate rentals and session times. The position supports a festive, polished atmosphere in an outdoor seasonal environment and coordinates with rink attendants, rental staff, technicians, and hotel security. The role requires strong communication, attention to detail, situational awareness, and the ability to remain composed and effective in a fast-paced, high-volume setting. The work involves prolonged standing and movement outdoors, exposure to varying Florida weather, and frequent bending or kneeling. Occasional lifting, pushing, pulling, and carrying of equipment or supplies weighing up to 25–30 pounds may be required. The position is described as seasonal.
Requirements
- High school education or equivalent experience.
- One year of customer service experience preferred.
- Deliver warm, polished, high-energy hospitality in an outdoor seasonal environment.
- Proficiency with POS and ticketing systems, including ticket scanning, wristband checks, and digital waiver verification.
- Ability to manage crowds, organize waiting areas, maintain safe line flow, and prevent entry bottlenecks.
- Strong verbal communication skills for interacting professionally with diverse guests and team members in high-volume conditions.
- Situational awareness to monitor hazards and crowd dynamics and identify guests needing assistance.
- Ability to multitask in a fast-paced outdoor setting for extended periods.
- Ability to collaborate across departments and maintain radio and verbal communication with rink attendants, technicians, and hotel security.
- Ability to stand, walk, and move quickly for 90% or more of the shift.
- Ability to work outdoors for extended periods in varying weather conditions.
- Ability to bend, crouch, and kneel frequently.
- Ability to occasionally lift, push, pull, and carry equipment or supplies weighing up to 25–30 pounds.
- Ability to speak clearly and hear effectively in a noisy outdoor setting.
Responsibilities
- Welcome guests warmly and create a positive, festive first impression.
- Scan tickets, verify session passes, and check wristbands accurately and efficiently.
- Direct crowd flow and organize waiting lines while maintaining clear, safe pathways.
- Explain rink guidelines and safety rules to skaters and spectators.
- Guide guests through required digital waiver forms and direct them to the skate rental station.
- Keep the entry area, queue stanchions, and surrounding outdoor threshold clean and organized.
- Coordinate operational needs with rink attendants, rental staff, technicians, and hotel security.
- Support families, first-time skaters, and guests who need accessibility accommodations.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Accrue paid time off
- Community Service, and Holidays
- 401(k) program with employer matching
- Employee Assistance Program
- Tuition reimbursement
- Hotel, restaurant, and lifestyle discounts
- Employee referral bonus program (up to $500 per referral)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
