Ice Rink Attendant

Hotel Jerome•Aspen, CO

3d•Onsite

About The Position

Create a warm, safe, and memorable skating experience in Hotel Jerome’s courtyard rink. The Ice Rink Attendant welcomes guests, fits and sanitizes skates, supervises the ice, supports special activations, and upholds safety, service, and brand standards. Training is provided in rink SOPs, guest safety and incident response, POS and waivers, equipment fitting and sanitization, and brand service standards. The role includes guest check-in and service, rink safety and supervision, light rink and equipment maintenance, event support, and administrative tasks. The position is full-time, year-round, and non-exempt, with targeted compensation of $20 per hour. The uniform includes hotel-issued outerwear; employees provide suitable cold-weather base layers and closed-toe, slip-resistant footwear. Grooming must align with brand standards.

Requirements

Prior guest-facing experience is required.
Friendly demeanor, calmness under pressure, and clear communication skills.
Comfortable enforcing safety rules.
Able to stand and walk for long periods.
Able to lift, push, or pull up to 40 pounds.
Able to work outdoors in winter conditions.
Able to work evenings, weekends, school holidays, and peak periods.

Nice To Haves

Rink, ice, recreation, ski, or hospitality experience.
CPR/First Aid certification, or willingness to obtain it.

Responsibilities

Welcome guests; manage queues; verify waivers; process payments; and explain rink rules, schedules, and capacity limits.
Size, fit, and sanitize skates and helmets; assist with lacing and adjustments; and issue skate aids as needed.
Monitor ice conditions and guest behavior, pace sessions, and enforce safety rules with confidence and courtesy.
Respond to slips and falls, provide basic first aid, complete incident reports, and escalate issues to Security or a Manager as needed.
Perform light ice maintenance between sessions, including shoveling, squeegeeing, and edging.
Set up and reset rink deck items, including benches, mats, signage, and queue stanchions, and maintain clear 5-foot egress around the perimeter.
Track equipment inventory; sanitize and rack skates and helmets; sharpen skates according to schedule; and flag repairs or defects.
Support holiday activations, family sessions, and private rentals.
Operate the POS; reconcile session counts and cash/charge summaries; and maintain opening and closing checklists and logs.