iCare Trainer/Analyst
About The Position
The iCare Trainer/Analyst designs, develops, deploys, and maintains training and education for the iCare electronic health record (EHR). The position requires certification in the supported iCare applications and works closely with iCare Analysts, project teams, and Credentialed Trainers to support an effective EHR and end-user training across Riverside Health System. The role develops expertise in assigned iCare applications and related infrastructure, provides technical and clinical/operational guidance, and communicates system functionality and possible solutions to end users and stakeholders. It helps determine whether reported needs are application-, technical-, or training-related, gathers information, and follows issues through resolution. The position also supports stakeholder communication, upgrade coordination, workflow and configuration testing, and process improvement. The iCare Trainer/Analyst provides training, maintenance, and build support for assigned applications and areas; maintains the master training environment, training materials, curriculum, and Learning Management System; and develops credentialed training programs. The role evaluates implemented solutions, contributes to system configuration and ongoing maintenance, maintains Epic certifications and New Version Training, and completes required system maintenance. The role is based in Newport News, Virginia, and is not eligible for fully remote work.
Requirements
- Bachelor’s degree in Healthcare Administration, Clinical Information Systems, Informatics, Information Technology, or Sciences; or program graduate with a technical license; or high school diploma/GED and six years of progressive healthcare-industry experience (required).
- Three years of hands-on iCare/Epic systems training experience with adult learners in classroom, online, in-person, and one-to-one settings (required).
- Three years of progressive healthcare or integrated delivery system experience in clinical or operations settings, IT system development or deployment, or work as a clinical, business, systems, or financial analyst (required).
- Competency in at least one application area.
- Ability to provide on-call support.
- Ability to communicate clearly and precisely in a timely and professional manner.
- Epic certification in at least one application area within 180 days (required).
- Participation in a call rotation.
Nice To Haves
- Clinical experience in OR, Anesthesia, Emergency, Pharmacy, Oncology, or OB/GYN.
- IT experience in CPOE or Clinical Documentation, or healthcare operations experience such as billing, scheduling, access services, or HIMS.
- In-depth knowledge of ambulatory physician and back-office nursing workflows, specialty department clinical documentation workflows, care planning, and patient education.
Responsibilities
- Develop knowledge of assigned iCare applications and associated infrastructure to support projects, project teams, and operational leadership.
- Stay current with developments and events from the Epic User Web and provide technical and clinical/operational expertise.
- Communicate system functionality and capabilities and identify alternative solutions for end-user and stakeholder needs.
- Work with stakeholders to determine whether problems or needs are application-, technical-, or training-related; gather relevant information and follow incidents through resolution.
- Communicate upgrades and changes to Analysts and Credentialed Trainers, and participate in one or two Epic-defined integrated workgroups.
- Keep end users informed about ticket, access, and training status; resolve issues within established parameters; and participate in stakeholder meetings and communication channels.
- Maintain regular communication with Epic representatives and ensure workflows related to changes are appropriate for end users.
- Participate in workflow and configuration testing during upgrades and process-improvement initiatives, including creating and modifying test scripts.
- Provide training, maintenance, and build support for primary iCare applications and areas.
- Develop and maintain the master training environment, including system enhancements and upgrades.
- Create and maintain training materials, including tip sheets and Learning Home Dashboards.
- Identify and implement process-improvement opportunities for iCare training initiatives.
- Develop, implement, and maintain credentialed training programs for assigned iCare applications.
- Evaluate implemented solutions and participate in system configuration, ongoing maintenance and process improvement, change documentation, and training team members on application functionality.
- Maintain awareness of Epic best practices and Riverside Health System adoption rates.
- Maintain training environments, curriculum, training materials, and the Learning Management System for assigned iCare applications.
- Maintain Epic certifications and complete New Version Training (NVT) and required system maintenance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
