Associate iCare Application Analyst
About The Position
The Associate iCare Applications Analyst assists with developing, maintaining, and upgrading Epic applications. The role investigates, analyzes, and documents current and future-state processes to support integration between clinical or business practices and the relevant Epic application. Working as part of a team, the analyst translates clinical and business needs into EMR functionality, coordinates project issues, participates in system configuration and implementation, and communicates and trains users on application functionality. The analyst is responsible for building, maintaining, and optimizing one Epic application and providing ongoing support, process improvement, and change management throughout the project lifecycle. The position also assists with evaluating implemented solutions, gathering end-user feedback, recommending and implementing suitable solutions, and developing report specifications with report writers. The analyst must provide rotating 24/7 on-call support for issue resolution and downtime support, and be able to travel to hospital, provider, and Revenue Cycle locations within the RHS network.
Requirements
- High school diploma or GED.
- Two years of experience in healthcare, preferably in an Integrated Delivery Network in a clinical care, operations, or IT support role; a technical license or degree may substitute for experience.
- One Epic certification or Epic proficiency in the primary application area is required within 180 days of hire.
- Epic certification within 180 days of hire.
- Ability to provide on-call coverage and downtime support.
- Ability to travel to hospital, provider, and Revenue Cycle locations within the RHS network.
Nice To Haves
- Bachelor's degree or technical license in Healthcare Administration, Business Administration, Clinical Information Systems, Informatics, Information Technology, or sciences such as RN, RRT, RPH, ARNP, or APP.
- Epic experience as an end user, credentialed trainer, or operations super user.
Responsibilities
- Build, maintain, and optimize one Epic application.
- Investigate, analyze, and document current and future-state processes to support integration between clinical or business practices and the relevant Epic application.
- Develop comprehensive knowledge of the Epic application and its system infrastructure.
- Provide technical and clinical operational advice in application design, programming, testing, and implementation.
- Coordinate issues that arise during projects for the assigned application and fulfill roles across design, implementation, and long-term support.
- Participate in system configuration and implementation, ongoing maintenance, process improvement, and change management.
- Communicate and train users on application functionality.
- Assist with evaluating implemented solutions and post-implementation change management, and support users in maintaining changed workflows and technological processes.
- Gather end-user feedback, analyze it, make recommendations, and implement suitable solutions.
- Develop report specifications and work with report writers to meet operational, federal, and regulatory reporting requirements.
- Provide rotating on-call coverage and downtime support.
- Travel to hospital, provider, and Revenue Cycle locations within the RHS network.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
