iCare Trainer/Analyst (Willow)

Riverside Hospital•Newport News, VA

8h•Onsite

About The Position

The iCare Trainer/Analyst designs, develops, deploys, and maintains training and education for the iCare electronic health record. The role requires certification in the supported iCare applications and works closely with iCare Analysts, Project Teams, and Credentialed Trainers to support a functional EHR and effective end-user training across Riverside Health System. The position develops expertise in assigned iCare applications and related infrastructure, provides technical and clinical/operational guidance, identifies whether issues stem from applications, technology, or training, and follows incidents through resolution. It supports application training, maintenance, configuration, workflow testing, upgrades, and process-improvement initiatives. The role also maintains training environments, curricula, materials, dashboards, and the Learning Management System; develops credentialed training programs; evaluates implemented solutions; and maintains Epic certifications and New Version Training. The position is onsite in Newport News, Virginia, and includes a call rotation.

Requirements

Bachelor’s degree in Healthcare Administration, Clinical Information Systems, Informatics, Information Technology, or Sciences; or program graduate with a technical license; or high school diploma/GED and six years of progressive healthcare-industry experience. (Required)
Three years of hands-on iCare/Epic systems training experience with adult learners in classroom, online, in-person, and one-to-one settings. (Required)
Three years of progressive healthcare or integrated delivery system experience in clinical or operations settings, IT system development or deployment, or as a clinical, business, systems, or financial analyst. (Required)
Epic certification in at least one application area within 180 days. (Required)
Competency in at least one application area.
Ability to provide on-call support.
Ability to communicate clearly and precisely in a timely and professional manner.

Nice To Haves

Clinical experience in the OR, Anesthesia, Emergency, Pharmacy, Oncology, or OB/GYN; or IT experience in CPOE, Clinical Documentation, or healthcare operations such as billing, scheduling, access services, or HIMS; or in-depth knowledge of ambulatory physician and back-office nursing and specialty department clinical documentation workflows, care planning, and patient education. (Preferred)

Responsibilities

Develop comprehensive knowledge of relevant iCare applications and associated infrastructure to support projects, project teams, and operational leadership.
Stay current with developments and events from the Epic User Web and maintain awareness of Epic best practices and Riverside Health System adoption rates.
Provide technical and clinical/operational expertise; explain system functionality and capabilities and identify alternative solutions for end users and stakeholders.
Work with stakeholders to determine whether a problem, need, or issue is application-, technical-, or training-related; gather relevant information and follow incidents through resolution.
Communicate upgrades and changes with Analysts and Credentialed Trainers, and keep end users informed about ticket, access, and training status.
Participate in one or two Integrated workgroups, formal stakeholder meetings, and communication channels; maintain regular communication with Epic representatives.
Resolve issues within established parameters and ensure workflows associated with changes are appropriate for end users.
Participate in workflow and configuration testing for upgrades and process-improvement initiatives, including creating and modifying test scripts.
Provide training, maintenance, and build for primary iCare applications and areas.
Develop and maintain the Master training environment, including system enhancements and upgrades.
Create and maintain training materials, including tip sheets and Learning Home Dashboards.
Identify and implement process-improvement opportunities in support of iCare training initiatives.
Develop, implement, and maintain credentialed training programs for assigned iCare applications.
Conduct ongoing evaluation of implemented solutions.
Participate in system configuration, ongoing maintenance and process improvement, change documentation, and training team members on application functionality.
Maintain training environments, curricula, training materials, and the Learning Management System for iCare applications.
Maintain Epic certifications and complete New Version Training (NVT).
Complete required system maintenance items.
Provide on-call support as part of a call rotation.